Manager, CS&S Private Wealth Services

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab's core belief is simple, place the client's needs first in all things. Many companies say that, but we work to keep clients at the heart of everything we do by offering a more modern way to build and manage wealth.

We are champions for investors and are looking for other advocates to join our team in Schwab Private Wealth Services (SPWS) working with our most elite brokerage clients who have $10 million and more with Schwab. We are seeking highly knowledgeable professionals who enjoy a challenge and are ready to provide an elite level of service.  Professionals who thrive on helping others and who want to enhance their career with a top financial services firm and year-over-year top employer. If this sounds appealing, you’ve come to the right place. Our team consists of a diverse workforce, in all stages of their careers, with a unified purpose of exceeding client expectations. If you enjoy providing an outstanding level of service to clients, taking ownership of client issues and requests from beginning to end, have a passion for continuous learning, and enjoy working with like-minded individuals to learn from and share standard methodologies with, this may be the job for you.

Providing our clients with outstanding experiences is the priority at Schwab. And delivering the absolute best client experience to our High Net Worth clients is the absolute top requirement of the SPWS Manager (IC).  Our goal is to enhance client dedication with every interaction, bringing your personality and knowledge to your calls to build memorable experiences and enhance client loyalty. Schwab provides extensive training and internal support that allows employees to succeed in all aspects of their careers.

Professionals within Schwab Private Wealth Services act as an ambassador of Schwab to educate, guide, and assist clients. A substantial client-focused mentality is a requirement to successfully help clients in meeting their financial goals.  Similarly, extensive market and trading knowledge, as well as a thorough understanding of and relationship with close business partners is what allows the SPWS Professional to succeed in taking care of all client issues end-to-end.

Schwab takes an innovative investing approach. We build trust and inspire confidence through exceptional service, one connection at a time. Our dedicated specialists provide market insight and one-on-one assistance to help our clients with our unbiased approach to navigating the markets.

Additionally, we provide online research and commentary on current market conditions and investing fundamentals. Whether clients are self-directed or looking to partner with Schwab to manage their portfolios, we are here to help them find the right products to meet their needs and investing goals. We help clients at all stages of investing take charge of their futures and Own Their Tomorrow.

Through your client conversations, you will:

• Educate clients - engage clients in discussions focused on educating and providing guidance related to their investing needs.
• Be a client advocate - Care enough to ask the difficult questions knowing that just one question, the right question, can change a client’s future.
• Uncover solutions-based options for clients - client needs can range from actual trade execution to more complex research and portfolio reviews. Execute transactions and provide next steps for obtaining guidance based on the client's objectives, time horizon, and risk tolerance.
• Be consultative- Ask the right questions to provide options when appropriate that align with client goals. We also partner with the client’s Financial Consultant for identified business development opportunities.
• Build strong client and internal relationships - Collaborate in a team-based environment with a diverse group of professionals focused on meeting the clients' needs and Charles Schwab & Co.
• Grow through a defined model of success - Participate in our merit-based performance culture where employees feel empowered to own their careers, focusing on addressing clients' needs, personalizing each interaction, and valuing clients and their time.

What you have

Required qualifications:

• Series 7 and 63
• 2 years of experience in Client Service, Financial Services and/or Brokerage Services, preferably trading, interacting with clients in a proactive and consultative manner

Preferred qualifications:

• Passion for trading and market knowledge; ability to proactively discuss trading topics and appropriate solutions with clients
• Excellent analytical skills with the ability to effectively mitigate risk and adhere to trading accuracy while adhering to policies, procedures, and guidelines
• Ability to ask appropriate, probing questions to clearly understand the client’s needs. Using good judgment when responding and selecting language and examples tailored to the specific experience level of the client
• Collaborative and relationship-focused work style with demonstrated success in a team environment
• Practical time management & communication skills, positive demeanor, enthusiasm, professionalism, a strong work ethic with a high integrity level

In addition to the salary range, this role is eligible for bonus or incentive opportunities.