Specialist, AS Service

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us " challenge the status quo " and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location. 

Advisor Wealth Services (AWS) is the industry leader in providing custody, trading, technology, and practice management services to independent advisory firms.  The AWS service teams add value to advisory firms across the country by providing exceptional client service and support. This role specifically is within the Institutional Group (IG) Service, and we are responsible for servicing the needs of Advisors throughout the country with assets under management at Schwab between $300M - $2+B. Our service teams utilize a relationship-based model to act as a dedicated, specialized resource providing insightful solutions and a trusted service experience to our clients.

We have built our business on serving the needs of Registered Investment Advisors (RIAs) and advancing an industry that helps them, and their clients thrive.  We understand their needs and work side by side providing the support they need to help them manage their firm and meet their goals. RIAs and their clients are at the center of everything we do.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the RIA industry together.

In this role you will:

Our Specialists build trust and inspire confidence through brilliant experiences.  In AWS Institutional Group, you are joining a team of professionals with a passion for providing a high-quality service experience to advisors in a relationship-based service model.

• Assist with advisor needs through a mix of inbound calls, outbound calls, and e-mail related to all manner of topics including opening new accounts, transaction status, money movement, transfer of account, retirement services, and various other account maintenance topics required for the advisor to run their day-to-day business and succeed at their longer-term goals.
• Provide outstanding client service with a “one call resolution” mentality while demonstrating empathy and problem-solving skills
• Manage advisor needs through to completion by means of follow-up, advanced research, advisor advocacy, and collaboration with business partners to ensure timely and accurate delivery of information
• Practice active listening, open-ended dialogue, and rapport building to gain a thorough understanding of advisors’ needs, while documenting conversations in our internal Client Relationship Management (CRM) platform for a personalized approach to service
• Anticipate client issues and problems; and proactively take necessary steps to prevent such problems from occurring in the future
• Champion client use of Schwab’s digital platform and provide website navigational support by leading with a superior understanding of features and benefits of Schwab tools, products, and services to encourage adoption of our industry leading platform

What you have

Required Qualifications

• Minimum 6 months Advisor Wealth Services experience in an Associate or Specialists role
• Bachelor’s degree or equivalent work experience

Preferred Qualifications

• Strong relationship building skills with demonstrated ability to problem solve, interact with individuals at various levels, and think on your feet
• Ability to manage moderately complex work, be self-directed, and influence advisor business through education and product knowledge
• Strong interpersonal, verbal, and written communication skills with a desire to work in a multi-channel virtual environment (phone, email, web-directed)
• Team orientation, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics
• Sound judgement and the ability to balance effective risk management with problem solving
• Solid organizational skills and desire to work in a multi-channel environment with attention to detail
• Bachelor’s degree or equivalent work experience
• Securities Industry Essentials (SIE) license strongly preferred, but not required

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.