Specialist, Trader Service - Int'l Client Services (LP)

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us " challenge the status quo " and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location. 

This position involves directly servicing Schwab’s highest revenue-generating, most sophisticated retail active trader clients. Senior Specialists handle inbound and outbound calls, and inbound chats, in a fast-paced, market-sensitive environment, which requires the ability to multitask in handling multiple clients simultaneously. Duties include client and firm risk analysis and management, position consultation, relationship building and management, order entry, software tutorials, mentorship of clients through education on our most complex strategies and products, and gathering assets through negotiation, education, and cross- sell opportunities. This role is responsible for helping clients develop their trading expertise and grow their portfolios by imparting the knowledge and supporting the tools trader clients use to make them a more sophisticated, successful, and self- directed investor. This position is the subject matter expert in trading equities, derivatives (options, futures), and foreign exchange for not only our clients, but also the entirety of Trader as well as internals partners in Retail Sales, Trader Group, Investor Services, RSO and Marketing.

This role is responsible for helping clients develop their trading expertise and grow their portfolios by imparting the knowledge and supporting the tools trader clients use to make them a more sophisticated, successful, and self-directed investor. This position is the subject matter expert in trading equities, derivatives (options, futures) with the goal of helping clients develop their trading expertise and grow their portfolios by imparting the knowledge and supporting the tools these actively engaged clients use to make them a more sophisticated, successful self-directed investor. Representatives in this position will possess an advanced level of knowledge of trading equities, derivatives (options/futures), and foreign exchange.

Grow business through asset gathering and product cross-sell while retaining assets through client confidence and loyalty. Leverage industry knowledge and platform expertise to send well-positioned business leads to our partners in Retail Sales, Education and Trader Business Development. Influence and close business for Retails Sales associates by presenting self-directed active trader clients and prospects with industry standard for market understanding. Attract additional assets and business from our fully engaged clients, by meeting their service, education and trading  resource needs.

What you have

To ensure that we fulfill our promise of " challenging the status quo " this role has specific qualifications that successful should have.

 Required Qualifications: 

• Mandarin (need to be able to speak, read and write) 
• Series 7, 63 (or equivalent)
• Knowledge and experience working with Schwab’s retail international client rules, jurisdictional governance, product limitations and nuances with servicing non-US customers
• General knowledge of FINRA sanctioned trading rules, Schwab Brokerage's internal trading policies and procedures, Schwab Clearing's functions
• Good understanding of equities, basic option strategy, market structure and a knowledge of the securities industry and capital markets
• Ability to teach relate complex concepts to clients and associates of varying levels of expertise
• Displays the confidence, skill and professionalism demanded by active traders to resolve time- sensitive, and possible costly issues in a manner that strengthens the client relationship and mitigates risk for the firm
• Must have necessary sense of urgency, ability to multitask in serving multiple clients at one time, and strong judgment and prioritization skills
• Must possess excellent oral and written communication skills

Preferred qualifications:

• Series 3
• Series 34
• Bachelor’s Degree or equivalent experience
• 2+ years’ experience servicing clients and an equivalent level of knowledge of securities industry
• Certified Market Technician or other Trader designation or training

In addition to the salary range, this role is eligible for bonus or incentive opportunities.