Manager, Software Development & Engineering

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

​​Digital Advice and Financial & Estate Planningdevelopsand operates Schwab’s most innovative client-facing products, with a primary focus on delivering exceptional client experiences and helping clients achieve their financial goals. We are seeking a motivated and technically strong team member to join our Site Reliability Engineering (SRE) team, where you will play a key role in ensuring the reliability, performance, and scalability of these critical platforms.​

In this role, you will support several client-facing, high-visibility production applications by handling routine and non-routine operational tasks to ensure reliability and performance. You will monitor systems, troubleshoot incidents, and perform root cause analysis to drive timely resolution and prevent recurrence. You will ideate, innovate, and build automated solutions that reduce operational toil and improve system resiliency. Through a strong focus on automation, observability, and continuous improvement, you will help advance the team toward a more proactive and scalable SRE support model.​

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

- Bachelor’s Degree in computer science or related field highly preferred
- 7+ years of proven experience in a Site Reliability Engineering or Production Support role, supporting client-facing, highly available platforms.
- 7+ years of demonstrated experience supporting systems within a regulated or enterprise financial services environment
- 7+ years of experience improving operational visibility through monitoring, alerting, dashboards, and metrics
- 7+ years of working knowledge of one or more programming languages such as C#, Python, Java, C++, or front-end technologies (Blazor/Razor, HTML, CSS, Bootstrap)
- 7+ years utilizing the following scripting languages (Powershell, Bash,Javascript)
- 5+ years utilizing Atlassian Products
- 5+ years utilizing Helix ITSM Products (Creating and running Changes, creating Incident tickets, creating and resolving Problem tickets)
- 5+ years of utilizing Splunk (creating/maintaining application monitors, dashboards)
- 5+ years of supporting applications hosted on Cloud Platforms (PCF, AWS, GCP)
- Google CloudPractitioner Certification
- 5+ years supporting Mongo, SQL and Postgres databases (querying, creating/running scripts, support)
- Strong understanding of Microsoft Copilot and its uses in software Development
- Strong skills inGithub
- Strong understanding of ThousandEyes tooling (create and manage scripts, troubleshoot issues, manage agents)
- Solid understanding of SRE principles, including reliability, scalability, observability, automation, and operational excellence
- Innovates solutions that strengthen incident response and mitigate outcomes
- Strong problem-solving mindset with the ability to apply industry best practices to improve processes, procedures, and tooling
- Experience in collaborating across engineering, product, and partner teams to deliver reliable outcomes
- Strong written and verbal communication skills, with the ability to clearly articulate technical issues and solutions to diverse audiences
- Ability to manage multiple projects efficiently Proactive self-starter who is able to independently lead and drive work, influence, effectively - communicate and work in a fast-paced, rigorous environment

Preferred Qualifications

- Exposure to or practical experience with AI-driven or data-assisted operational practices, with the ability to ideate, iterate, and mature new approaches
- Strong ownership mindset with a bias toward action and accountability for system reliability and outcomes
- Curiosity-driven problem solver who seeks to understand root causes and drive long-term improvements rather than short-term fixes
- Collaborative team member who partners effectively with their direct teammates and other engineering partners. 
- Willingness to challenge the status quo respectfully and advocate for reliability, resiliency, and operational excellence
- Adaptability and resilience when navigating ambiguity, changing priorities, or evolving technologies

In addition to the salary range, this role is also eligible for bonus or incentive opportunities