Manager, Software Development & Engineering

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

​​As a member of the Schwab Wealth and Asset Management (WAM) Tech Ops – Production Support and Change Management, the individual will be supporting a suite of on-premises, Saas and on Cloud Investment Management systems and working closely with key business stakeholders, application developers and third-party vendors and data providers for issue analysis and resolutions. The individual will be responsible for continuous improvements in the Level1 and Level 2 production support teams; improve and streamline critical business processes - Overnight batch process, Business Ready Checks, Health Checks Automation; help to promote the overall support strategy, including transformation initiatives of automation and proactive monitoring of infrastructure and processes​

Proactively detect, troubleshoot, and resolve all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team is responsible for all issues escalated to WAM Engineering until they are resolved or a workaround is provided to end users.
Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage.
Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production.
Work with development teams at the appropriate stages to ensure the support strategy guidelines are followed and new systems or projects meet the Production standards.
Continuous update knowledge repository, ensure information regarding any support related activities or issues are available and easily accessible.
Responsible for servicing all requests for data or other activities that require access to Production systems.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

▪ Develops solutions and coordinates with teams to enhance application support
▪ Enhances processes to ensure legal and ethical data compliance
▪ Innovates solutions that strengthen incident response and mitigate outcomes
▪ Generates effective QA testing solutions that boost operational performance and product integrity
▪ Enhances business outcomes by partnering with teams to organize and prioritize requirements
▪ Develops security solutions that meet business requirements
▪ Develops software solutions that align with design principles and business objectives
▪ Optimizes software development testing and verification to enhance component reliability and address operational problems
▪ Leads packaging and orchestration to efficiently deliver software deployments
▪ Delivers scalable, business-aligned system design solutions through predictive or adaptive approach

Preferred Qualifications

Asset Management Industry Knowledge
Knowledge of scripting languages such as Python, PowerShell, C# or Java, dotNet, JavaScript, and shell scripting

In addition to the salary range, this role is also eligible for bonus or incentive opportunities