Sr Team Manager, Advisor Services Alternative Investments

Your Opportunity

Advisor Services is the leading provider of custodial, trading, technology and practice management to registered independent advisory firms. We provide access to sophisticated wealth-management services that help advisors attract and retain affluent clients, as well as profitably grow, compete and succeed in their business efforts. Schwab Advisor Services is the leading provider of custodial, operational and trading support for independent fee-based investment advisors.  We have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive.  We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals.  

The Senior Team Manager will have specific responsibility for:

• Leading a team of 12-15 client-facing representatives who serve as the central point of contact for supporting complex, high net worth client/advisor relationships by researching, understanding and responding to issues relating to Alternative Investments; managing and resolving problems and high-risk issues in a timely and effective manner while providing exceptional client service.
• Performing day-to-day team management responsibilities and delivering business results
• Setting clear expectations and consistently providing information, resources, feedback, coaching and recognition that helps employees improve their performance and their engagement
• Assessing and resolving escalated client issues at a moment’s notice, helping both IAs and internal partners navigate Alternative Investments, processes, and non-standard inquiries
• Anticipating potential risk issues pertaining to all facets of the team while presenting and implementing proactive solutions.
• Providing creative ideas and solutions that will benefit the business and set the strategic direction for the team
• Working collaboratively with other managers and leadership in cross-departmental projects and initiatives
• Project management responsibilities are required in the day-to-day activities

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have. 

REQUIRED QUALIFICATIONS:

• Series 7, 63 or 66, 9 & 10 licenses required 
• 3- 5 years of people leadership experience preferably within financial services 
• Bachelor’s degree or equivalent experience
• Demonstrated leadership, motivational, and coaching skills with ability to drive results and develop employees 
• Excellent communication and interpersonal skills; ability to develop, drive and maintain productive working relationships with team, advisors/clients, peers, senior management and business partners, as well as ability to condense policies and concepts into clear, concise language

PREFERRED QUALIFICATIONS:

• Deep understanding and recognition of Advisor Services and risk factors related to Alt Investment Purchases and transactions
• Problem resolution skills as well as the ability to build a consensus and persuade others in a matrixed organization
• Exercise sound business judgment including the ability to identify business risks and articulate those risks to business partners and all levels of management
• Ability to proactively balance workload and review needs with current volume and escalate concerns/findings appropriately Good organizational skills with the ability to prioritize and handle multiple competing priorities within established deadlines
• Ability to proactively identify process improvements, delegate projects and tasks, and manage projects involving all staff levels
• The ability to embrace change and innovate

In addition to the salary range, this role is eligible for bonus or incentive opportunities.