Team Lead, Client Account Operations

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Operational Services Account Solutions — Advisor Services Domestic & International Hybrid Team serves as a critical operations partner supporting both domestic Advisor Services and International Account Solutions work. The team provides accurate, timely, and risk-focused support for new account onboarding, account maintenance, client correspondence, documentation review, and related operational processing for clients, financial advisors, and internal business partners.

As a Team Lead on the OSAS Advisor Services Domestic & International Hybrid Team, you will help drive operational excellence, support team performance, manage escalations, and strengthen the client and partner experience across domestic and international account workflows.

Key Responsibilities:

• Coach, guide, and develop team members through feedback, calibration, knowledge sharing, onboarding support, and leadership development activities.
• Serve as a senior resource and subject matter expert for complex client, documentation, processing, and escalation scenarios.
• Support accurate and timely processing of domestic and international account opening, account maintenance, client correspondence, and documentation review workflows.
• Help balance productivity, quality, service expectations, business priorities, and risk considerations while directing workflow with limited supervision.
• Identify, manage, and escalate operational, client, financial, brand, regulatory, and compliance risks through sound judgment and strong control discipline.
• Partner with managers, peers, Compliance, Risk, Operations, Advisor Services, International Services, and other internal groups to reinforce policies, procedures, and regulatory expectations.
• Communicate professionally with clients, financial advisors, and partners to provide timely support, reduce client effort, and resolve issues effectively.
• Support the Senior Manager by reinforcing priorities, identifying trends, acting as an Acting Team Manager when needed, and helping maintain a collaborative, inclusive, and high-performing team culture.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• FINRA Series 7, 63, and either 9/10 or 4/24 licenses required.
• 1-2 years of Team Lead experience within OSAS Advisor Services.
• Strong working knowledge of new account processing, account maintenance, documentation review, operational controls, and risk management disciplines.
• Demonstrated ability to work independently, bring projects and reporting to conclusion, and operate with limited day-to-day instruction.
• Strong analytical skills with the ability to multi-task, complete multiple complex assignments, and maintain a high level of attention to detail.
• Advanced technical skills, including the ability to use multiple applications simultaneously, such as Windows, internet research, database systems, and email.
• Demonstrated customer service, problem-resolution, verbal, and written communication skills, including the ability to tailor communication to the audience.
• Collaborative and relational work style with demonstrated success in a team environment.
• Positive attitude, enthusiasm, professionalism, strong work ethic, and high level of integrity and ethics.
• Demonstrated flexibility and ability to work collaboratively with team members to deliver high-quality service while supporting department needs.

Preferred Qualifications: 

• 2-4 years in Advisor Services Account Solutions.
• In-depth knowledge of Schwab products, services, policies, procedures, complex subject matters, and brokerage industry practices.
• Proficiency in the design, implementation, and delivery of training programs for continuing education related to processes, regulations, products, and services.
• Demonstrated ability to support team members through procedural, technology, regulatory, structural, or organizational change
• Desire to take on a leadership role and continue developing leadership capability.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities