Sr Manager, Client Account Operations (PL)

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Operational Services Account Solutions (OSAS) – Domestic & International Hybrid Team serves as a critical operations partner supporting both domestic and international new account onboarding, account maintenance, client correspondence, and operational processing activities. This team supports Schwab's commitment to championing every client's goals with passion and integrity by delivering accurate, timely, and risk-focused operational support for advisors, clients, and internal business partners.

As the Senior Manager, you will lead a highly skilled organization responsible for processing and overseeing both domestic Advisor Services and international Account Solutions account requests. You will be accountable for operational excellence, risk management, talent development, client experience, regulatory adherence, and organizational execution across a diverse and complex operating environment.

This role requires a strategic and dynamic leader who can inspire high-performing teams, drive continuous improvement, navigate operational complexity, and foster strong partnerships across the firm. Success in this role requires balancing business growth, service excellence, regulatory requirements, productivity, and risk management while creating an engaged and development-focused culture.

Key Responsibilities:

• Lead domestic Advisor Services and International Account Solutions teams, setting clear direction aligned to departmental and enterprise priorities.
• Oversee accurate, timely, and efficient processing of account opening, maintenance, documentation review, client correspondence, and related operational activities.
• Drive operational performance through service, quality, productivity, risk, and client experience metrics while identifying opportunities for improvement, automation, and simplification.
• Foster a strong risk culture by ensuring appropriate identification, escalation, documentation, control, and mitigation of operational, client, financial, regulatory, and brand risk.
• Build strong partnerships across Operations, Advisor Services, International Services, Service, Technology, Compliance, Risk, Legal, and Product teams to support alignment and execution.
• Serve as an escalation point for complex operational, documentation, client, and risk-related matters, making timely decisions in a dynamic environment.
• Hire, coach, develop, and retain a diverse team of leaders and associates while promoting engagement, accountability, inclusion, collaboration, and continuous learning.
• Lead teams through changes in procedures, technology, regulations, and business priorities while supporting successful adoption and sustained execution.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 1–2 years of experience in a Manager/Sr. Manager role within Operational Services  Account Solutions, specifically in Advisor Services.
• Demonstrated experience leading diverse operational teams through complex business, regulatory, and organizational challenges.
• Strong knowledge of account onboarding, documentation review, operational controls, and risk management disciplines.
• Experience managing operational performance through productivity, quality, service, and risk metrics.
• Active Series 7, 63, and 9/10 or 24 licenses required.

Preferred Qualifications: 

• Bachelor's degree in Finance, Economics, Business Administration, or related field preferred.
• Proven experience leading organizations through transformational change and process improvement initiatives.
• Demonstrated success building partnerships across Operations, Risk, Compliance, Technology, and Service organizations.
• Experience multi-functional operational teams.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities