Sr Manager, Training (PL)

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Operations Strategy & Transformation team resides in Operational Services at Charles Schwab and is responsible for executing a wide range of strategic activities that drive transformation. The Organizational Readiness team within Operations Strategy & Transformation drives people transformation through meaningful career and employee experiences that equip and empower Operational Services to deliver for our clients. Examples of the group’s activities include:  

• Develop frameworks for various initiatives that drive operational efficiency and leadership readiness (scale and automation initiatives, people development, etc.)  
• Provide thought partnership to our Operational Services business leaders on a range of topics (e.g., strategies & tactics to support the employee experience, reward & recognition, employee & leader development)
• Create executive level read outs to facilitate decision making and support ongoing business needs (townhalls, people leader updates, etc.)  
• Create program-level deliverables for large Ops-wide transformation initiatives (strategic change and communications, training, rewards & recognition, etc.)   

We are seeking a Senior Manager, Learning Transformation to drive our Operational Services learning strategy and to build necessary muscle within our organization to deliver a self-sustaining transformation culture. 

In this role, you will own a learning strategy, propose and support innovative, high-quality learning experiences that connect to our strategic goals. You will work with business partners to align their learning needs, develop a tailored solution, and build strong relationships.

You will design and promote Learning services with business partners and lead a team dedicated to executing Learning Delivery projects and programs, ensuring the requirements of each program and associated projects are analyzed, designed, developed, implemented and that success is measured and appropriately sustained. 

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Previous experience owning a learning strategy, from stakeholder analysis through implementation and tracking success metrics.
• 4-6 years relevant experience in a similarly sized organization of scale and complexity.
• The ability to anticipate developmental needs and proactively identify potential learning solutions
• Experience and expertise in learning analysis using the ADDIE framework to build training content and programs
• Superior communication skills, both written and verbal, with extensive experience in succinctly synthesizing data and developing recommendations in strong business stories with PowerPoint, and effectively present to executive audiences.
• Strong project and program management skills to deliver meaningful results and impact to our employees
• Comfortable engaging with various levels of management and engaging on a wide variety of complex financial and technical topics
• Experience dealing with ambiguity in a dynamic and fast-moving work environment; self-starter and highly resourceful, with a ‘get things done’ with limited direction attitude
• Strong influencing skills; navigates and activates alignment across organizational silos
• BA/BS Degree or equivalent work experience.

Preferred Qualifications: 

• Learning Delivery certifications, such as ATD Master Trainer and leadership development course certifications, such as Blanchard or Covey.
• Effectively facilitates meaningful discussions to pull learning concepts and commitment from participants.
• Establishes credibility with employees at all levels of the organization.
• Demonstrated experience mentoring and coaching employees.
• Leads by example through demonstration of the leadership behaviors defined in the Schwab Leadership Imperatives.
• Works effectively with minimal supervision.
• Provides helpful, behaviorally specific feedback to others.
• Willingly seeks, accepts, and applies feedback and coaching to foster personal development.
• Highly resourceful and collaborative individual who thrives on learning, collaboration, knowledge sharing, building strong relationships, and guiding others.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities