Sr Manager, Software Development & Engineering Senior

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.

This role sits within the Bank Platform Operations and Engineering organization, which is responsible for the reliability, availability, and operational readiness of more than 300 mission‑critical banking applications across production and non‑production environments. These platforms directly support core client transactions and regulatory‑sensitive business functions, requiring exceptional operational rigor and technical leadership.

The Senior Manager, Software Development & Engineering Senior, serves as a senior technical and operational leader accountable for end‑to‑end production stability, infrastructure coordination, and adoption of Site Reliability Engineering (SRE) practices at scale. The role blends deep technical expertise with strong leadership and influence to ensure resilient platforms, efficient issue resolution, and continuous improvement across Bank Tech.

This is a highly visible role that partners closely with application teams, infrastructure, security, SRE, business stakeholders, and external vendors to reduce operational risk, accelerate recovery, and maintain regulatory and audit readiness while supporting ongoing delivery and modernization efforts.

Production Reliability & Operational Ownership

Own end‑to‑end production readiness and ongoing operational health for 300+ critical banking applications across production and non‑production environments.
Lead incident response, root cause analysis, and recovery efforts, ensuring low MTTR, SLA adherence, and minimal client impact.

Site Reliability Engineering (SRE) Leadership

Drive adoption and maturity of SRE best practices, including post‑incident reviews, SLO definition and tracking, alert tuning, noise reduction, and operational metrics.
Establish consistent operational standards and improve resiliency, observability, and sustainability across platforms.

Infrastructure & Risk Management

Coordinate and oversee critical infrastructure activities such as server upgrades, certificate and password rotations, vulnerability remediation, and disaster recovery readiness.
Ensure compliance with regulatory, audit, security, PCI, and data protection requirements.

Technical Leadership & Subject Matter Expertise

Serve as a senior subject matter expert for Bank Tech platforms, guiding complex initiatives, platform migrations, and high‑risk changes.
Provide hands‑on technical guidance and decision‑making support for complex, cross‑platform issues.

Cross‑Functional Leadership & Communication

Act as a primary technical interface with business partners, application teams, infrastructure, security, and vendor organizations.
Communicate risks, trade‑offs, and recommendations clearly and effectively to technical and non‑technical stakeholders.

Team Enablement & Continuous Improvement

Mentor and develop engineers, raise documentation and operational standards, and promote a culture of accountability and continuous improvement.
Drive automation initiatives to reduce manual toil, improve compliance, and increase operational efficiency.

What you have

Required Qualifications

•           6–8 years of enterprise-level administration and support experience.
•           6–8 years of experience in automation scripting, dashboard creation for proactive monitoring, and alert setup.
•           6–8 years practicing SDLC (Software Development Lifecycle) and process improvements.
•           Hands-on experience with enterprise systems administration, monitoring, and deployment.
•           Experience with Windows 2019/2022 and Linux (VM-hosted).
•           Cloud application configuration, deployment, support, and migration (GCP/PCF is a plus).
•           Knowledge of IP networking (DNS, DHCP, firewalls, IP routing).
•           Familiarity with large-scale distributed systems and high-availability architecture.
•           Linux and Windows system administration, troubleshooting, and tuning.
•           Development experience in .Net, PowerShell, Java, Python, or Bash.
•           Knowledge of SQL, Oracle, or MongoDB databases.
•           Working knowledge of Actimize.
•           Experience with message brokers (Solace, RabbitMQ, IBM MQ, Kafka).
•           Experience with Splunk, AppDynamics, or similar tools.
•           Bachelor’s degree in computer science or related discipline.

Preferred Qualifications

•           Experience supporting large‑scale, mission‑critical platforms in financial services or other highly regulated industries.
•           Demonstrated success implementing or scaling Site Reliability Engineering (SRE) practices in complex enterprise environments.
•           Strong background in production operations, incident management, and availability engineering for distributed systems.
•           Experience coordinating infrastructure‑level initiatives such as upgrades, security remediation, disaster recovery, and compliance activities.
•           Proven ability to lead through influence, including working with offshore teams, external vendors, and cross‑functional partners.
•           Familiarity with audit, regulatory, PCI, and security requirements in enterprise banking or financial platforms.
•           Experience driving automation to reduce operational toil and improve reliability and compliance.
•           Strong documentation discipline and ability to establish and enforce standard operating procedures (SOPs).

Job Sub-Family Specific Competencies

• Analytical Thinking – Approaching a problem by using a logical, systematic, sequential approach

• Software Design and SpecificationsSoftware Design and SpecificationsSoftware Design and SpecificationsStrong customer orientation and proactive ownership of projects/issues.

• Extreme sense of ownership in resolving problems in distributed environments.

• Resolve to dig deeper into technical issues.

Self-starter with confidence to independently resolve issues and deliver results.