Specialist - Systems Engineering

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role. 

Organization Objective/Purpose

Schwab’s purpose is to help everyone become financially fit. Over the last thirty years, Schwab has grown from a brokerage house into one of the nation’s leading financial institutions. The Enterprise Technology & Infrastructure organization supports Schwab’s business goals through technology, operations, projects, business continuity, and offshore management. The organization focuses on increasing productivity, driving efficiencies, and maximizing operating leverage to better serve clients and support business growth. 

Summary and Responsibilities

Desktop Software Management (DSM), part of Workplace Technology, requires a dedicated resource to manage the enterprise software lifecycle across Windows, Mac, VDI, and managed endpoint platforms. This role independently addresses moderate-to-complex technical and operational challenges, including vulnerability remediation, end-of-life software risk, application certification, deployment, and governance of previously unmanaged software. The position applies endpoint management expertise and analytical judgment while partnering with Cybersecurity, Infrastructure Engineering, and Workplace Technology teams to ensure compliance, security, and service stability. This expanded enterprise scope, accountability for risk reduction, and expectation to operate with limited direction align with Grade Level 55 competency expectations.

DSM is responsible for software integration, certification, deployment, and release management. Integration and Packaging services deliver desktop software, security updates, configuration changes, and fixes through the BigFix platform. The Testing and Certification service validates application installs, upgrades, and backouts in a controlled lab environment to ensure production readiness. Pilot testing is then used to validate package integrity before enterprise deployment. JAMF Cloud is used to deliver software, patches, and upgrades to Mac endpoints. 

Responsibilities May Include

• Test automated application installs, upgrades, and backouts. 

• Maintain compliance with Microsoft operating system release cadences through automation and continuous process improvement. 

• Identify, document, and communicate pre-deployment issues while building strong relationships with Application Product Owners. 

• Provide software testing and certification consultation to project managers, developers, and system administrators. 

• Implement automated testing solutions to improve efficiency, effectiveness, accuracy, and productivity. 

• Maintain testing tools, lab infrastructure, and testing resources while reporting testing status and results.

• Perform Mac application testing and delivery using JAMF Cloud. 

• Adhere to Change Management and Release Management policies for Windows and Mac deployments. 

What you have

Qualifications

• 2-3 years of experience in desktop application testing, automation, and quality assurance. 

• Solid understanding of BigFix, Microsoft Intune, and JAMF Cloud deployment tools. 

• Experience maintaining and managing DSM test lab infrastructure, network topology, and endpoint hardware across Windows, Mac, and on-premises/cloud VDI environments. 

• Experience managing Citrix virtual environments. 

• Experience provisioning Windows devices through BigFix and Mac devices through JAMF Cloud. 

• Strong troubleshooting skills across Windows, Mac, application performance, and endpoint management technologies.

• Knowledge of scripting technologies such as PowerShell or Python. 

• College degree or equivalent experience. 

• Strong customer service and white-glove support skills. 

• Ability to work effectively within small teams and build strong relationships with technology partners. 

• Ability to analyze system issues, identify root causes, and recommend appropriate solutions. 

• Ability to work independently and collaboratively to troubleshoot desktop applications and application dependencies. 

• Strong written and verbal communication skills.

• Strong knowledge of application troubleshooting, testing, and automation tools.