AS WST, Sr Specialist

Your Opportunity

Advisor Services (AS) is the industry leader in providing custody, trading, technology, and practice management services to independent advisory firms. 

While AS provides custodial services to nearly 14,000 independent advisory firms, Schwab has segmented their service model based on various factors including size of the firm, complexity, location, among others. In the centralized Workflow Solutions organization, our mission is to provide quality and timely workflow support to advisors of all size and complexity. This role is specifically within a Workflow Solutions team supporting operational work for Institutional Group advisors. 

We have built our business on serving the needs of Registered Investment Advisors (RIAs) and advancing an industry that helps them, and their clients thrive.  We understand their needs and work side by side providing the support they need to help them manage their firm and meet their goals. RIAs and their clients are at the center of everything we do.

What is a Registered Investment Advisor (RIA)? An advisor or firm engaged in the investment advisory business and registered either with the Securities and Exchange Commission (SEC) or state securities authorities.

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.

• Most Schwabbies have the opportunity to work in the office and/or at home based on their preference*
• Employees may have the flexibility for a hybrid schedule, where they divide their time between working remotely or in the office.
• Employees and managers can discuss additional flexibility options based on their role, business needs, and individual circumstances.

*Subject to change. Schwab is continually evaluating its approach to ensuring the safety and well-being of our employees  

What you are good at

Our Workflow Solutions Specialist is primarily focused on the operational work submitted by our Advisors, partnering with Advisors on work that is not in good order, as well as looking for ways to make our workflow more efficient. This is a dedicated role serving large, Institutional Group advisors. Timely and accurate processing of these items is critical for the success of our business.

You will:

• Handle all incoming operational volume for the AS Service organization. This would include account updates, account conversions, cashiering functions, items not in good order, among others
• Reach out to Advisors on not-in-good-order work via phone call or electronic alert requesting corrected paperwork or new paperwork based on various situations
• Handle moderately complex or out-of-the box requests or subject matter expert roles and own them to completion
• Be available for on-demand project requests or conference calls with business partners or Advisors
• Manage to a standard of quality in our work that exceeds the expectations of our business partners and our Advisors
• Identify trends in operational paperwork and seek to educate our Advisors and the broader service organization on how to increase efficiency
• Practice active listening, open ended dialogue, and rapport building to gain a thorough understanding of Advisors’ needs in an effort to enhance their loyalty with Schwab
• Educate our Advisors on the latest technology and tools to help them grow and become more self-sufficient
• Provide accurate, valid, and complete information by using the appropriate online and in-house resources 
• Proactively collaborate with internal partners to ensure timely and accurate delivery of information
• Actively seek new learning opportunities within your current role to increase scope and production
• Maintain a strong band of communication between internal business partners, including operational partners and leadership
• Demonstrate a strong understanding of features and benefits of Schwab tools, products, and services in order to encourage adoption and provide scale to the segment

What you have

•        Excellent organizational skills with a demonstrated ability to problem solve, interact with individuals at various levels, and think on your feet

•        Attributes of an entrepreneurial self-starter and have a proven ability to deliver excellent client service with the ability to anticipate and resolve problems under your own initiative

•        Willingness to pivot and constantly shift focus based on needs of the entire team and organization

•        Ability to multi-task and handle a large quantity of volume at once, while maintaining a high level of accuracy

•        Superior communication, presentation, interpersonal and listening skills

•        Demonstrated ability to prioritize business needs and manage time effectively

•        Advanced technical skills with team-orientation and the ability to act as a resource for development of the team

•        Strong performance against stated performance metrics for your current role

•        Minimum 6 months of experience in an Associate, AS WST role

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.