Team Lead, AS Service

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Your Opportunity

As Service Team Lead, you will work with the Team Manager to provide superior service to our Investment Advisors. It’s this level of service that differentiates us from our competitors and serves as a sustainable competitive advantage.

Advisor Services (AS) is the industry leader in providing custody, trading, technology, and practice management services to independent advisory firms.  The AS service teams add value to advisory firms across the country by providing exceptional client service and support. This role is within the Enterprise Services Group (ESG) Service Teams, and we are responsible for servicing the needs of Advisors who are affiliated with TAMPs (Turnkey Asset Management Platform), Corporate RIA’s, or Independent Broker Dealers with assets under management at Schwab up to $300M. Our service teams utilize a network-based model to act as a specialized resource providing insightful solutions and a trusted service experience to our complex clients.

We have built our business on serving the needs of Registered Investment Advisors (RIAs) and advancing an industry that helps them and their clients thrive.  We understand their needs and work side by side providing the support they need to help them manage their firm and meet their goals. RIAs and their clients are at the center of everything we do.

Advisor Services employees have the flexibility of a hybrid work environment, spending some time working remotely, as well as time in the office.
*Subject to change as Schwab is continually evaluating the current environment to best care for the safety and well-being of our employees.

What you are good at

As a Service Team Lead, you will provide leadership, management, and general team oversight in Advisor Services.  You will be responsible for supporting a team of financial service professionals.  You will pursue our mission and values by:

• Working collaboratively with AS Team Managers, AS Team Leads, business partners, and leadership across the network to deepen client relationships and drive key business results. Teamwork is a critical to the success of our business.
• Manage daily service levels, respond to escalations, and resolve issues within scope of knowledge and authority to deliver optimal business results.  Embracing an ownership mentality is essential.
• Developing AS Service Professionals to help them become world class service professionals.  People leadership that drives performance in a culture of accountability focused on key results.
• Representing Schwab to advisors and end clients, and Advisor Services to business partners and vendors.
• Consistently interacting with service professionals to build employee loyalty, engagement, knowledge, and skills.  Embracing a culture of curiosity and career growth.
• Build a brand of leadership and influence across business segments and locations. Lead by example.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Series 7 and 63 required
• Knowledge of financial services industry with minimum three years prior industry experience preferred, including service delivery, mentoring, and coaching and development

Preferred Qualifications: 

• Series 9/10 or 24/4 preferred (Condition of Employment may be considered)
• Demonstrated passion for providing client-centric solutions
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics
• Excellent customer contact skills, superior follow-up and strong interpersonal, verbal, and written communication skills.
• Ability to effectively diffuse and resolve customer escalations that arise during day-to-day activities
• Responsive and partnership-oriented approach when working with key contacts in relationship management, operational services, workflow solutions, among other groups.
• Strong organizational skills with the ability to prioritize, delegate, and handle multiple competing priorities within established deadlines.
• Must be team-oriented with the ability to act as a resource for development of the team’s effectiveness.
• Strong knowledge and support of company initiatives, with the ability to influence others on your team to follow your lead

In addition to the salary range, this role is also eligible for bonus or incentive opportunities