Team Lead, AS Alternative Investment Order Entry

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us " challenge the status quo " and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location. 

Advisor Services is the leading provider of custodial, trading, technology, and practice management to registered independent advisory firms. We provide access to sophisticated wealth-management services that help advisors attract and retain affluent clients, as well as profitably grow, compete, and succeed in their business efforts.

Advisor Services Trading Operations is a team that reviews and processes Alternative Investment purchases and redemptions.  The team is responsible for reviewing all Letters of Authorizations and Fund Documents to ensure Advisor/Client requests are processed in a timely manner.  The team partners with AI Service, SS&C (Vendor), and internal business partners on matters relating to regulation, legislation, exemptions, filings and Schwab’s Alternative Investment process, services, and policies.

In this role you will:

• Assisting the Team Manager in leading a team of 15-17 representatives who review Fund Documents to ensure no required information is missing.  
• You will partner with multiple Operations Partners to resolve issues when purchases and or redemptions do no occur as planned.
• Adaptable to working in a high volume, fast paced environment.
• Assisting with day-to-day team supervision responsibilities including coaching, development, risk supervision, metrics & reporting, managing workflows, resolving issues. and delivering business results.
• Setting clear expectations and consistently providing information, resources, feedback, coaching and recognition that helps employees improve their performance and their engagement.
• Assessing and resolving escalated client issues, helping internal partners navigate Schwab Alternative Investments.
• Monitor daily expedite spreadsheet to ensure all requests are met within critical deadlines.
• Take ownership of team’s initiatives/programs with an eye for details and ability to execute initiatives with limited supervision.
• Proactively seeks ways to improve existing processes.
• Confidently express viewpoints on subject matter to colleagues, business partners, and leadership.
• Develop and lead trainings to new hires, peers, and business partners on AI topics.
• Assist with complex problems and propose countermeasures for resolution.

What you have

 To ensure that we fulfill our promise of " challenging the status quo " this role has specific qualifications that successful should have.

 Required Qualifications: 

• Minimum 3-5 years’ experience in operations or client service role (if no college degree).
• Solid communication skills, both verbal and written, including the ability to condense policies and concepts into clear, concise language.
• Problem resolution skills as well as effective collaboration across departments to resolve issues, and the ability to build a consensus and persuade others in a matrixed organization.
• Exercise business judgment including the ability to identify business risks and articulate those risks to business partners and all levels of management.
• The ability to embrace change and innovation.
• Exceptional attention to detail and analytical skills.
• Excellent time and resource management skills.  
• Proficient with Microsoft Outlook, Excel, Teams, Word, ADOBE Pro, and Enlighten.
• Ability to lead and influence others.
• Demonstrated ability to build collaborative relationships with business partners.
• Knowledge of Advisor Services business policies and procedures, products, and services.

 Preferred Qualifications:

• Bachelor’s degree or equivalent experience.
• Series 7, 63 (or 66), 9 & 10 licenses preferred.