Sr Specialist, Client Account Operations

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Managed Investing Operations (MIO) team performs a variety of functions touching both sides of Schwab’s business, Advisor Services and Investor Services. We also service Registered Investment Advisors, third party and propriety Money Managers all over the country that are enrolled in Schwab’s Managed Account products and the Schwab Private Client offer. MIO partners with several internal business partners, all sharing a common goal of serving our clients with the highest level of satisfaction.

In MIO, you will also receive an extensive training program to prepare you for success in your new role. In addition, we realize that hard work deserves reward and we promote a culture of employee recognition as well as advancement and growth opportunities. 

In this role, you will be asked to switch gears throughout the day to assist with meeting critical cut-off times, high volume spikes, and a variety of project opportunities to strengthen the business. Flexibility, attention to detail, and a strong understanding of risk factors are key aspects of this role and the ideal candidate. Additionally, the ideal candidate will need to be equally comfortable with direct client interaction as they receive and make inbound/outbound client service calls, and network internally to research and resolve client operational issues. Functions can vary but key Specialist and Senior Specialist responsibilities include:

• Enrolling and un-enrolling retail accounts into the different advised and managed products
• Processing of various account updates including money movements, Power of Attorney changes and other miscellaneous operations requests for managed accounts
• Providing exceptional client service while acting as an information resource and liaison between internal and external clients, business partners and Money Managers
• Building and sustaining strong relationships with key Schwab business partners
• Managing workload to meet same day service level standard while focusing on accuracy
• Evaluating different security types and how they trade (Equity Based Securities, Mutual Funds, & Fixed Income Products). This includes the ability to interpret trading instructions and act on them both appropriately and in a timely manner
• Manage multiple tasks effectively by balancing high productivity with excellent service quality

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

The ideal candidate will possess demonstrated brokerage, back office, or operational experience, coupled with customer service skills and experience. Cross-functional operational knowledge or processing experience in account opening, processing, or managed accounts is strongly desired. Managed account, servicing RIAs, and/or high-volume processing experience a plus.

Required Qualifications:

• Processing experience in a high-volume environment
• Demonstrated brokerage, banking back office or operational experience, coupled with customer service skills and experience

Preferred Qualifications: 

• Series 7, 63, 9/10 preferred.
• Must possess effective problem resolution and relationship management skills and a strong sense of teamwork.
• Proficient in Microsoft Office for daily communication and special projects relating to the role.
• Demonstrate the ability to build and sustain strong relationships with clients and other Schwab business partners.
• Quality, accuracy, and accountability are key attributes that will mark the finalists for this position
• Excellent verbal and written communication skills.
• Cross-functional operational knowledge or experience in account opening, processing, or managed accounts is strongly desirable.
• Working knowledge of Managed Account business at Schwab or external brokerage firms; experience with Fiserv/Tegra and/or Schwab systems a plus
• Support team growth via coaching and/or mentoring
• Handle complex requests and escalations

In addition to the salary range, this role is also eligible for bonus or incentive opportunities