Team Lead, Ops Loss Prevention

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Loss Prevention teams within Banking Operations are responsible for reviewing high-risk money movement transactions. We play a critical role for the organization as our reps are tasked with the front-line detection of fraud and scams involving money movement and our clients. This role is critical in the escalation of events and trends to prevent fraud, as well as other financial crimes.

As a Banking Operations Team Lead on the Loss Prevention team, you will work on a multi-faceted team that provides client servicing and processing of time sensitive high-risk client transactions. This role requires the ability to conduct effective telephone interviews and forensic research and document the written results in the case management system in a clear and logical manner. The Specialist will interact with other teams including Financial Crimes Risk Management, Identity Theft, and the Senior Vulnerable Investor teams to review and resolve cases in addition to communications with internal and external clients.

What you'll do:

• Perform all the core functions at a high level of proficiency, such as processing money movements while conducting research using Schwab systems, 3rd party systems, and open-source media
• Maintain knowledge of fraud red flags and industry trends in order to make informed decisions regarding client transactions
• Submit high quality cases for review to Fraud Investigations in situations involving account takeover fraud, new account fraud, Senior and Vulnerable Investors, scams, and potential violations of an OFAC or AML nature
• Provide guidance to business partners on best practices related to risk
• Actively listen, assess client needs, research information, and recognize risks and steps to mitigate firm exposure to fraud
• Effectively managing and evaluating risk when reviewing client fund disbursements including but not limited to wire transfers, ACH, journals, checks, and international currency
• Making proper and timely escalations in situations involving account takeover fraud, new account fraud, Senior and Vulnerable Investors, scams, and potential violations of an OFAC or AML nature
• Identify and assess gaps in processes and procedures
• Provide procedural solutions that mitigate risk and lessen the client’s and Schwab’s exposure to loss

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 3+ years of experience in an operations, fraud, or client service role
• FINRA Series  7 and 63 licenses
• FINRA Series 9/10 licenses
• Excellent verbal communication skills including the ability to handle client escalations
• Ability to analyze issues and develop problem solving methodology with minimal guidance
• Demonstrated skills related to individual case/workload management
• Flexible regarding both schedule and role as both may change with little notice in response to business demand
• Must have demonstrated experience and be comfortable making critical decisions in a time sensitive environment
• Must have demonstrated experience in applying judgment and analysis to detect and deter suspicious activities

Preferred Qualifications: 

• Bachelor's degree and/or equivalent work experience
• Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

In addition to the salary range, this role is also eligible for bonus or incentive opportunities