Sr. Specialist, AS Alternative Investment Order Entry

Your Opportunity

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all.  As we enter our fifth decade, we are looking for talented, innovative, and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has preferred candidates identified for this role.

Advisor Services is the leading provider of custodial, trading, technology, and practice management to registered independent advisory firms. We provide access to sophisticated wealth-management services that help advisors attract and retain affluent clients, as well as profitably grow, compete, and succeed in their business efforts.

Advisor Services Trading Operations is a team that reviews and processes Alternative Investment purchases and redemptions. The team is responsible for reviewing all Letters of Authorizations and Fund Documents to ensure Advisor/Client requests are processed in a timely manner. The team partners with AI Service, SS&C (Vendor), and internal business partners on matters relating to regulation, legislation, exemptions, filings and Schwab’s Alternative Investment process, services, and policies.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in one of the specified locations.

What you’ll do:

• You will join a team of 10-15 representatives who review Fund Documents to ensure no required information is missing.   
• You will review Letter of Authorization Forms for multiple Alternative Investment platforms to ensure that all required information is present. You will ensure Advisor/Clients are using correct forms and all signatures are present during review.
• You will partner with Advisor Services to communicate when Not in Good Order Items are delivered to our team.
• You will partner with multiple Operations Partners to resolve issues when purchases and or redemptions do no occur as planned.
• Provide support on expedites that are requested from Advisors to meet critical deadlines that could cause missed opportunities for Clients.
• Receive communications from multiple issuers to review and process capital calls based on Schwab Custody Standing Instructions.
• Provide email-based support to enhance the client experience and promote client retention through service quality and delivery of timely and accurate information.
• Adaptable to working in a high volume, fast paced environment.
• Partner with senior team members and managers to accomplish team goals, improve processes, and increase efficiencies.
• Have exceptional productivity paired with a high degree of accuracy.
• Achieve high production while handling additional responsibilities such as project management, escalations, and new hire mentorship.
• Provide opinions and recommendations in group settings.
• Develop and deliver trainings to new hires, peers, and business partners on various topics.
• Assist with complex problems and propose countermeasures for resolution.

What you have

• Bachelor’s degree or equivalent experience.
• Minimum 1 years of Alternative Investments experience (types, structures, and associated documentation).
• Minimum 2 years’ experience in operations or client service role (if no college degree).
• Solid communication skills, both verbal and written, including the ability to condense policies and concepts into clear, concise language.
• Problem resolution skills as well as effective collaboration across departments to resolve issues, and the ability to build a consensus and persuade others in a matrixed organization.
• Exercise business judgment including the ability to identify business risks and articulate those risks to business partners and all levels of management.
• The ability to embrace change and innovation.
• Exceptional attention to detail and analytical skills.
• Excellent time and resource management skills.
• Proficient with Microsoft Outlook, Excel, Teams, Word, and ADOBE Pro.

Highlights of Schwab’s Benefits

• Comprehensive Compensation and Benefits package
• Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
• Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
• Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
• Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
• Not just a job, but a career, with an opportunity to do the best work of your life