Sr Manager, Product Management (PL)

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Operations provides operational support for all Schwab enterprises including Advisor Services, Investor Services and Schwab’s International business.  Schwab Operations supports external and internal clients, Branch Financial Consultants and Independent Investment Advisors to fulfill our purpose of championing every client’s goals with passion and integrity.  We inspire client loyalty by creating and delivering a world-class operational support experience while also focusing on employee loyalty and team collaboration.

The Banking Operations Platform Strategy and Support team is responsible for facilitating the modernization and maintaining the viability of Schwab systems that support account open and maintenance, client onboarding, transfer of assets, cashiering and fraud prevention. The team leverages its business and technical expertise in partnership with business and technology stakeholders to implement a strategic vision for the platform including participation in design, requirements development, prioritization, development, testing and certification activities.  

Within this team, The Sr. Manager will manage and support a team of product owners and business systems analysts.  In addition, this person will work in conjunction with the other Sr. Managers to provide leverage for the Managing Director and realize the platform vision with focus on individual systems and their enterprise interdependencies.  The individual in this role will collaborate with key business & IT stakeholders and team members in all aspects of the software development lifecycle, while focusing on removing impediments and clarifying priorities for the modernization and transformation of these systems. The role will require a mix of business and technical knowledge, acting as a liaison/partner to maintain business and IT alignment.  The ideal Sr. Manager should possess a good understanding of the securities industry, software development life cycle and a holistic view of the products managed by their Product Owners.

What you'll do:

• Build and lead a team of product owners and business systems analysts enabling them to execute on a roadmap of platform capability enhancements while maintaining platform hygiene and stability
• Provide daily support and coaching to team members, empowering Product Owners to chart a path to business value aligned to the broader platform vision and mentoring their team on Agile best practices
• Remove impediments and elevate issues as needed to leadership to enable smooth delivery of new products and enhancements.
• Foster a culture of fact-based decision-making, transparency, agility and value creation
• Work closely with the Dev Managers to build trust, collaboration and transparency to execute on the Platform objectives
• Identification of opportunities within Platform to continually improve processes and procedures to create transparency and ease of doing business with stakeholders and consumers

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 3-to- 5 years’ experience managing multiple large, complex and cross functional projects. Emphasis on systems, technologies, business process redesign, and knowledge of technical environments
• 5 years’ experience in software development methodology (Agile Framework), preferred
• Bachelor’s degree or equivalent business experience
• Experience with vendor negotiation of multi-year contracts

Preferred Qualifications: 

• Excellent communication, interpersonal, and organizational skills
• Work in environment with a high-level ambiguity or unknowns and ability adapt accordingly
• Ability to negotiate and persuade business partners across many organizations and at differing levels of the company
• Strategic mindset to help drive product management decisions, governance, and long-term vision
• High attention to detail and the ability to see things through from concept to implementation
• Confidence in presenting both strategic and tactical vision to the team and across several layers of management for both big-picture planning and day-to-day management of project goal
• Product and project management skills; business judgment, including ability to balance resources, evaluate and address risks, and concisely articulate where trade-off decisions are to be made
• Desire to build high performing teams by attracting top talent and identifying individual growth opportunities
• Securities Industry/Operational background preferred
• Prior working knowledge of JIRA and Confluence
• Competence in Microsoft Office tools including Outlook, Word, Excel, PowerPoint and Visio
• This position may require limited travel

In addition to the salary range, this role is also eligible for bonus or incentive opportunities