Manager, Operations - DAF

Your Opportunity

DAFgiving360™ is an independent 501(c)(3) nonprofit dedicated to increasing charitable giving in the United States. Since 1999, donors have recommended over $55 billion in grants to more than 300,000 charities. Through donor-advised funds and philanthropic tools, we help individuals and families integrate charitable planning into their financial lives and make a meaningful difference.

DAFgiving360 has entered into a services agreement with Charles Schwab & Co., Inc. for administrative and other services, including human resources. This position will be an employee of Charles Schwab & Co., Inc. and will be subject to its policies and procedures but will report to and be accountable to DAFgiving360 for day-to-day activities.

Our opportunity:

DAFgiving360’s Service & Operations team delivers the end-to-end service experience and operational execution that supports our clients, advisors, charities, and partners. Within the organization, the Grants team enables our mission processing donor grant recommendations accurately, efficiently, and in alignment with eligibility, due diligence, and regulatory requirements.

Reporting to the Sr. Grants Manager, the Manager (IC) supports the Sr. Manager and the team by navigating complex issues, demonstrating consistent leadership, providing coaching and developmental feedback, and monitoring team queues to ensure appropriate coverage throughout the day. This role also assists with grants processing during peak periods, collaborates closely with other Managers across Service & Operations, and serves as acting team manager when the Sr. Manager is unavailable.

What you have

What you are good at:

• Demonstrated experience with troubleshooting and creative problem-solving (e.g., critical thinking, analysis, logic)
• Effective communication (e.g., ability to build relationships, speak confidently, and communicate ideas to others, including across other departments/levels across the organization)
• Leading team meetings that align with team/department/organizational goals, initiatives, and priorities
• Complaint and complex problem resolution, ability to analyze root causes to ensure errors are not duplicated
• Maintain a heightened awareness of fraud and risk issues pertaining to all facets of our department while presenting and implementing proactive solutions
• Participating in and supporting organizational wide strategic projects and initiatives

What you have:

• BA/BS degree – preferred
• Experience in charitable giving, nonprofit operations, or a related field preferred
• Has a passion for and personal connection to the impact charitable giving makes in the world
• Growth Mindset: positive attitude, enthusiastic, professional, and a high level of integrity and ethics
• Strong business-owner’s mindset: is a good steward of time, talents, and resources to make balanced business decisions
• Proven ability to coach peers, lead initiatives, and influence outcomes without direct authority.