Director, IT Product Management Sr. (PL)

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).  

The Director, Product Management, Retirement and Estates Operations Platform Team provides strategic ownership of enterprise operational platforms and capabilities that enable critical financial services operations. This leader defines capability strategy and roadmaps, prioritizes investments, drives modernization, and ensures platforms deliver measurable business value while meeting operational, regulatory, risk, and client needs.

The role will also build, develop, and lead a high-performing Product Management team of Product Owners and Business Systems Analysts, establishing clear accountability, strengthening product management disciplines, and fostering a culture of ownership and outcome-driven execution. Working across Operations, Technology, Risk, Compliance, Service, and Product, the Director aligns strategy, investment, and execution to advance platform capabilities and long-term business outcomes.

What you have

Required qualifications:

• 10+ years of leadership experience across product management, platform management, operational services, operations strategy, or business capability management, with demonstrated accountability for strategy, execution, and business outcomes.
• Proven experience owning and executing enterprise platform and capability strategies, including multi-year roadmaps, investment priorities, modernization initiatives, and delivery against measurable commitments.
• Demonstrated people leadership experience, including building, developing, and managing Product Owners, Business Systems Analysts, Product Managers, and/or operational service teams responsible for delivering and supporting critical business capabilities.
• Strong execution and transformation leadership, with demonstrated ability to translate strategy into prioritized initiatives, mobilize cross-functional teams, manage dependencies and risks, and drive initiatives through implementation and value realization.
• Proven executive leadership and influence, with the ability to align Operations, Technology, Risk, Compliance, and Product stakeholders, drive decisions, resolve execution barriers, and maintain accountability for results.

Preferred qualifications:

• Experience within financial services operations, particularly retirement services, recordkeeping, wealth management, brokerage, money movement, or client servicing.
• Experience managing operational services and enterprise platforms, including service performance, operational health, capacity, controls, continuous improvement, and modernization.
• Experience with capability mapping, value streams, target operating models, capability maturity assessments, and process optimization.
• Experience establishing and managing KPIs, OKRs, service levels, operational metrics, and value-realization measures to drive performance and accountability.
• Experience leading large-scale, multi-year transformation and execution programs, including platform modernization, automation, process simplification, and technology-enabled operational change.
• Knowledge of APIs, integration platforms, workflow technologies, cloud services, and enterprise applications, with experience partnering with architecture, engineering, and delivery organizations.
• Working knowledge of Agile, SAFe, Lean, product delivery, enterprise governance, risk management, and technology lifecycle practices.