Director, Incident Command

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Role Summary: The Incident Command Team is seeking a GL60 Director to lead enterprise incident command during high-severity, cross-organizational technology incidents that may impact business operations and client-facing services. This role requires authoritative leadership, rapid decision-making, disciplined execution, and the ability to coordinate effectively across technology, business, and vendor stakeholders during time-sensitive events.

Business Need: The growing complexity of enterprise incidents and the increasing reliance on interconnected internal and third-party vendor solutions require senior-level incident leadership. High-severity events demand coordinated response across multiple platforms, external partners, and business-critical systems. This role provides the authority, credibility, and expertise needed to drive stabilization, full remediation to true root cause, and measurable resiliency improvements across organizational boundaries.

Key Responsibilities:

• Lead enterprise incident command during high-severity and cross-organizational technology incidents.
• Coordinate response efforts across technology teams, business stakeholders, external partners, and senior leadership.
• Ensure consistent application of incident management practices, operational workflows, and communication standards.
• Provide oversight for enterprise communication channels, including Techline Chat, during active incidents.
• Drive clear, timely, and accurate communication throughout incident response, stabilization, and recovery.
• Reinforce disciplined response behaviors and develop incident leadership capability across teams.
• Translate lessons learned into improved practices, automation opportunities, and resiliency enhancements.
• Support development, socialization, implementation, and adoption of KBT order-of-recovery playbooks.
• Advance continuous improvement efforts that reduce operational risk, improve recovery outcomes, and strengthen enterprise resiliency.

Expected Impact: This role is accountable for delivering disciplined, repeatable incident execution that minimizes operational and reputational risk, improves recovery consistency, and strengthens operational stability across the enterprise. By establishing this role at the GL60 level, the organization ensures the authority and accountability needed to lead significant technology events, engage senior leadership effectively, and drive continuous improvement in incident response and resiliency outcomes.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Senior-level experience leading high-severity incident response in a complex enterprise technology environment.
• Strong understanding of incident management, operational resiliency, recovery practices, and root cause remediation.
• Demonstrated ability to lead cross-functional teams under pressure and align stakeholders across organizational boundaries.
• Executive presence with the ability to communicate clearly with senior leaders, technical teams, and business partners.
• Experience improving incident management practices through process discipline, automation, tooling, and lessons learned.
• Ability to influence adoption of standards, playbooks, and resiliency practices across multiple teams and platforms.
• Deep technical and operational expertise across enterprise systems, applications, infrastructure, and vendor-supported services.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities