Team Lead, Advisor Services, ASG

Your Opportunity

As Service Team Lead, you will work with the Team Manager to provide superior service to our Investment Advisors. It’s this level of service that differentiates us from our competitors and serves as a sustainable competitive advantage.

Charles Schwab Advisor Wealth Services is the industry leader in providing custodial, trading, technology, and practice management to independent advisory firms. Our superior service coupled with access to sophisticated wealth-management tools help advisors attract and retain affluent clients, as well as increase profitably, compete in the marketplace, and succeed in their business efforts.

As a division of the Advisor Wealth Services, our goal is to provide world class service that promotes the firm’s Purpose to “champion every client’s goals with passion and integrity.” We foster an environment of engaged professionals, who inspire client loyalty through understanding and addressing client needs, personalizing every interaction, and valuing all clients and their time.  Day-to-day, a Service Team Lead invests a majority of their time in supporting our Service Professionals daily interactions, mentoring new hires, Advisor interactions, and as a floor leader & resource.  AS leaders strive to empower their service professionals to own their careers and provide World Class Service with each interaction.

What you are good at

As a Service Team Lead, you will provide leadership, management, and general team oversight in Advisor Services.  You will be responsible for supporting 12 - 15 financial service professionals.  You will pursue our mission and values by:

• Working collaboratively with AS Team Managers, AS Team Leads, business partners, and leadership across the network to deepen client relationships and drive key business results. Teamwork is a critical to the success of our business.
• Manage daily service levels, respond to escalations, and resolve issues within scope of knowledge and authority to deliver optimal business results.  Embracing an ownership mentality is essential.
• Developing AS Service Professionals to help them become world class service professionals.  People leadership that drives performance in a culture of accountability focused on key results.
• Representing Schwab to advisors and end clients, and Advisor Services to business partners and vendors.
• Consistently interacting with service professionals to build employee loyalty, engagement, knowledge, and skills.  Embracing a culture of curiosity and career growth.
• Build a brand of leadership and influence across business segments and locations. Lead by example.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Active FINRA Series 7, 63 (or 66) licenses (Required)
• Active FINRA Series 8, or 9 & 10 licenses (Condition of Employment may be considered)
• Bachelor’s degree is preferred, Associates degree or equivalent experience considered
• Knowledge of RIA's/financial services industry with minimum three years prior industry experience preferred, including service delivery, and coaching and development
• Demonstrated passion for providing client-centric solutions
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics
• Excellent verbal and written communication skills to influence, build consensus, and effectively drive accountability.
• Strong organizational skills with the ability to prioritize, delegate, and handle multiple competing priorities within established deadlines.
• Ability to effectively diffuse and resolve customer escalations that arise during day-to-day activities
• Responsive and partnership-oriented approach when working with key contacts in relationship management, operational services, workflow solutions, among other groups.
• Must be team-oriented with the ability to act as a resource for development of the team’s effectiveness.
• Strong knowledge and support of company initiatives, with the ability to influence others on your team to follow your lead
• The successful candidate must be fully committed to serving and balancing the needs of clients, employees, and shareholders. The individual must possess strong conceptual, planning, organizational, and communication skills. The candidate will need to be effective at establishing and obtaining commitment to business goals and motivating the team to implement strategies to achieve key business results. The ideal candidate will have proven experience working collaboratively with various groups with potentially disparate objectives.