Sr. Specialist, Trading Operations

Your Opportunity

Want to build your financial services career with a diverse team in a fast-paced environment? Charles Schwab’s Alternative Investment Custody Service may be the place for you! We are responsible for asset servicing Alternative Investments including Trading, Asset Transfers, Reconciliation, Asset Review, and Corporate Actions. We provide access to sophisticated wealth-management products that help clients and advisors compete and succeed in their business efforts.

What you’re good at: 

As an Alternative Investment Sr. Specialist, you will leverage your passion, enthusiasm, and operational experience to provide the highest quality support to our clients, internal, and external business partners. Initially, you will be responsible for the timely and accurate processing of transfer requests for Alternative Investment securities by our clients. In this role you will be responsible for reviewing and entering these requests for Alternative Investment securities. Individuals will be team-oriented, self-motivated and goal driven, able to multi-task, realize the importance of follow through, and have great time management skills.

Key responsibilities may include: 

• Collaborate effectively with colleagues in a diverse work environment

• Take initiative to perform daily tasks with minimal supervision

• Serve as a point of contact and helpful resource for colleagues across Schwab

• Communicate professionally with internal and external stakeholders via email and telephone

• Proactively share ideas for process improvement and lead the implementation of those ideas

• Become a subject matter expert (SME) in multiple functions and assist in training others

• Participate in team and department meetings, providing relevant information about department issues or concerns

• Provide resolution steps for Alternative Investment requests not in good order

• Demonstrate high productivity and the ability to research complex issues

What you have

Required Qualifications:

• 3+ years of experience in an operations role

• 2+ years of serving as a Subject Matter Expert (SME), training team members, and coordinating workflows with teams across the department.

Preferred Qualifications:

• Alternative Investment or Transfer experience

• Bachelor's degree and/or equivalent work experience preferred

• FINRA Series 99 or 7 and 63 licenses preferred

• Working knowledge of Alternative Investments or Transfer systems preferred

• Proficient with Microsoft Outlook, Excel, Adobe, and Word

• Excellent verbal communication skills including the ability to handle client escalations

• Ability to analyze issues and develop problem solving methodology with minimal guidance

• Demonstrated skills related to individual case/workload management

• Must be team-oriented, great at problem solving, able to juggle multiple priorities and excel in a dynamic and fast-moving environment

• Results Orientation- Focus on setting challenging goals and meeting or exceeding them.

• Flexibility- Openness to new procedures and technology. Looks for opportunities to provide critical support during high volume seasons.

• Initiative- Identifying what needs to be done and doing it before being asked.

• Fostering Teamwork- Ability to work cooperatively with others on a team and success in getting groups to learn to work together.

• Adaptability- Ability to function effectively when under pressure and maintain self-control in the face of difficult situations or stress.

What’s in it for you:

At Schwab, we are committed to empowering our employees’ personal and professional success. Our flexible work options, supportive culture, and focus on your development means you will get the tools you need to make a positive difference in the finance industry.