Sr Specialist, Client Account Operations

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Are you looking to enhance your career with a rewarding position that not only allows for personal and professional growth, but also touches a wide variety of products that Schwab offers? Want to build your financial services career with a diverse team in a fast-paced environment? Managed and Advised Account Operations may be the place for you!

The Managed Investing Operations Advisor Services (MIO) team performs a variety of functions touching the Advisor Services part of the business. We service Registered Investment Advisors, as well as third party and propriety Money Managers all over the country that are enrolled in Schwab’s Managed Account products. MIO partners with a number of internal business partners, all sharing a common goal of serving our clients with the highest level of satisfaction. The versatile team is comprised of members located in El Paso, Orlando and Westlake.

In MIO, you will also receive an extensive training program to prepare you for success in your new role. In addition, we realize that hard work deserves reward and we promote a culture of employee recognition as well as advancement and growth opportunities

In this role, you will be asked to switch gears throughout the day to assist with meeting critical cut-off times, high volume spikes, and a variety of project opportunities to strengthen the business. Flexibility, attention to detail, and a strong understanding of risk factors are key aspects of this role and the ideal candidate. Additionally, the ideal candidate will need to be equally comfortable with direct RIA interactions as they receive and make inbound/outbound service calls, and network internally to research and resolve client operational issues. Functions can vary but key Senior Specialist responsibilities include:

• Enrolling and un-enrolling retail accounts into the different advised and managed products
• Processing of various account updates including money movements, Power of Attorney changes and other miscellaneous operations requests for managed accounts
• Providing exceptional client service while acting as an information resource and liaison between internal and external clients, business partners and Money Managers
• Building and sustaining strong relationships with key Schwab business partners
• Managing workload to meet same day service level standard while focusing on accuracy
• Manage multiple tasks effectively by balancing high productivity with excellent service quality

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

The ideal candidate will possess demonstrated brokerage, back office, or operational experience, coupled with customer service skills and experience. Cross-functional operational knowledge or processing experience in account opening, processing, or managed accounts is strongly desired.   Managed account, servicing RIAs, and/or high-volume processing experience a plus.

Required Qualifications

• Series 7 & 63 licenses preferred 
• Operation processing experience
• Superior attention to detail and highly accurate; strong sense of risk awareness
• Strong organizational and follow-up skills along with the ability to prioritize and coordinate multiple complex processes/projects
• Effective problem resolution and relationship management skills and a strong sense of teamwork
• Excellent verbal and written communication skills

In addition to the salary range, this role is also eligible for bonus or incentive opportunities