Sr Specialist, AS WST

Your Opportunity

We believe that,when done right, investing liberates people to create their own destiny.We are drivenby our purpose to champion every client’s goals with passion and integrity.We respectand appreciate the diversity of our employees, our clients, and the communities we serve.We challengeconventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day.We championour employee strengths, guide their development, and invest in their long-term success.We hireoptimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our opportunity:
In Advisor Services we have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive. We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals. In the centralized Workflow Solutions team, our mission is to provide quality and timely workflow support to our service teams and our Advisors.

Our Workflow Solutions senior specialist is primarily focused on the operational work submitted by our Advisors, making outbound calls to our Advisors on work that is not in good order, as well as looking for ways to make our workflow more efficient. Timely and accurate processing of these items is critical for the success of our business.

What you’ll do:
•Handle all incoming operational volume for the AS Service organization. This would include account updates, account conversions, cashiering functions, items not in good order, among others
•Reach out to Advisors on not-in-good-order work via the phone or electronic alert requesting corrected paperwork or new paperwork based on various situations
•Handle complex or out-of-the box requests or SME roles and own them to completion
•Be available for on-demand project requests or conference calls with business partners or Advisors
•Manage to a standard of quality in our work that exceeds the expectations of our business partners and our Advisors
•Identify trends in operational paperwork and seek to educate our Advisors and the broader service organization on how to increase efficiency

• Practice active listening, open ended dialogue, and rapport building to gain a thorough understanding of Advisors’ needs in an effort to enhance their loyalty with Schwab

•Educate our Advisors on the latest technology and tools to help them grow and become more self-sufficient
•Provide accurate, valid, and complete information by using the appropriate online and in-house resources
•Actively seek new learning opportunities within your current role to increase scope and production
•Support the learning journey of new hires to the organization
•Maintain a strong band of communication between internal business partners, including operational partners and leadership
•Demonstrate a strong understanding of features and benefits of Schwab tools, products, and services in order to encourage adoption and provide scale to the segment

What you have

•Minimum 1 Year experience within Advisor Services WST in a Specialist, Operations role required

•Excellent organizational skills with a demonstrated ability to problem solve, interact with individuals at various levels, and think on your feet
•Attributes of an entrepreneurial self-starter and have a proven ability to deliver excellent client service with the ability to anticipate and resolve problems under your own initiative
•Willingness to pivot and constantly shift focus based on needs of the entire team and organization
•Ability to multi-task and handle a large quantity of volume at once, while maintaining a high level of accuracy
•Superior communication, presentation, interpersonal and listening skills

•In-depth knowledge of Advisor Services products, services, marketing resources, sales materials as well as demonstrated brokerage industry knowledge
•Demonstrated ability to prioritize business needs and manage time effectively
•Advanced technical skills with team-orientation and the ability to act as a resource for development of the team
•Prior operations and/or Advisor Services experience required