Sr Specialist, AS Specialty Service

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Charles Schwab Advisor Wealth Services is an industry leader in providing custodial, trading, technology, and practice management solutions to independent advisory firms As an integral part of Advisor Wealth Services, Schwab Alliance provides premium services for clients of independent financial advisors, including practical financial tools, resources, and a dedicated service team that complements the advisor-client relationship.

As an Alliance Senior Specialist, you’ll serve as a primary point of contact for clients of independent advisors who custody assets with Schwab. In this phone-based role, you’ll support client needs related to new accounts, transaction status, money movement, transfers of account, tax reporting, retirement services, and other complex topics. Your ability to listen actively, build rapport, research details, and guide issues through to completion will help create a differentiated service experience rooted in care, accuracy, and client advocacy.

You’ll work in a highly collaborative team environment where sound judgment, market awareness, problem solving, and follow-through are essential. You’ll address sophisticated client issues, partner with service teams to support complex client needs, and contribute to ad hoc projects or initiatives that help the team improve and scale the client experience. You’ll also champion client use of Schwab’s digital platform by explaining tools, products, services, and website navigation in a way that encourages confident adoption.

After your first 90 days in the role, you’ll have the opportunity to enroll in Schwab’s self-study program for the FINRA Series 9 and 10 licenses, supporting continued growth and expanded leadership capability in financial services.

What you have

We’re looking for a client-focused professional who can bring advanced service expertise, sound judgment, and a collaborative mindset to complex client needs.

Required Qualifications

• 6+ months of Alliance experience required.
• FINRA Series 7 and 63/66 licenses and Alliance broker training required.
• Demonstrated ability to provide outstanding client service with empathy, active listening, problem solving, and a one-call resolution mindset.
• Ability to discuss financial markets, trading operations, and service offerings accurately and compliantly while guiding clients toward resolution.
• Strong interpersonal, verbal, and written communication skills with the ability to build rapport and understand client needs through open-ended dialogue.
• Excellent organizational skills with the ability to manage complex work, self-direct, and quickly build a full understanding of business processes, tools, products, and services.
• Ability to identify continuous improvement opportunities that help the team scale and enhance the client experience.
• Team orientation, motivation, professionalism, strong work ethic, and a high level of integrity and ethics.

Preferred Qualifications

• Comfort supporting sophisticated client issues and partnering with service teams to assist with complex advisor needs.
• Experience contributing to ad hoc projects or initiatives that support team priorities.