Sr Manager, IT Product Management Senior

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Within Operational Services, the Transformation Solutions Platform (TSP) team is a cross-functional group that is helping to drive transformation across Operational Services and the broader firm. We use a variety of methodologies, capabilities, tools and platforms such as Pega myQ, to drive large-scale change and deliver Smart Processing outcomes. We partner with teams across Operations and Schwab in developing new transformation approaches that allow Schwab to deliver a greater service experience for our clients and advisors, in addition to processing efficiencies for our Schwab employees.

TSP stewards Schwab’s Smart Processing strategy, which is at the center of Schwab’s sustainable competitive advantage. Smart Processing requires end-to-end, ecosystem strategy, vision, planning, and execution. A key platform in this strategy is the myQ Platform. myQ creates stakeholder value via case management workflow solutions that are designed and drive tangible benefits for Schwab and our clients. The myQ platform provides greater scale via increased levels of automation and straight-through processing, greater transparency into service and operational requests, and more efficient and personalized service.

As one of the Product Owners of the myQ Platform, you will have responsibility for the management and welfare of the platform at all stages of its lifecycle.  Day-to-day responsibilities include hands-on administration and issue resolution for the platform. This includes analyzing the needs of business stakeholders, translating feature requirements into a business specification, and managing the phases of development and delivery of enhancements and cross-platform project deployments. 

What you'll do:

• Formulate the long-term vision and target state for platform capabilities with a prioritized Now, Next, Later plan and innovation & delivery roadmap to achieve it.
• Garner leadership, stakeholder, and user support for capability vision and firm projects via collaborating with project stakeholders and offering up applicable capabilities to design user-centric solutions that achieve business needs and meet architecture standards.
• Liaison between business and technical partners to understand and address business needs through project requirement and capability build-out; build stakeholder engagement through codified artifacts, forums, and collaboration touchpoints.
• Collaborative review of all Project and Front Door Requests related to myQ and responsible for leading quarterly portfolio inventory planning and prioritization sessions with technical development teams.   
• Accountable for successful platform roadmap implementation through Agile development and coordination with internal and external domains.
• Creation and buildout of epics and stories via both Jira and Rally applications associated with development work targeted for each quarterly plan.
• Work closely with business partners and leaders to align on a single view and consolidated perspective for all platform work via proactive platform roadmap and backlog management across capabilities, projects, MLO, and health; provide stakeholders and leadership high levels of transparency into backlog, roadmap, and prioritization. Continuously improve team and development processes, from intake to planning.
• Collaborate closely with myQ and other platform product owners in understanding interdependencies,  impact and timing that may affect development and delivery of solutions. 
• Support regularly scheduled platform release certifications through validation check out and appropriate signoffs.
• Lead and partner with BA to drive platform roadmap execution.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Education: BA required
• 5+ years of relevant work experience required including
• 3+ years of experience with Pega myQ 
• Strong understanding of myQ & operational processes
• 2+ years of experience in Agile delivery process
• Strong organizational and planning skills

In addition to the salary range, this role is also eligible for bonus or incentive opportunities