Sr Manager, CS&S Core Service Electronic Communications (PL)

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

As a Senior Team Manager in our Client Service & Support (CS&S) Core Electronic Communications Group, you will lead a team responsible for servicing our diverse clients’ brokerage needs via chat, email and “as needed” phone support. The value you bring is creating and sustaining a highly engaged, positive team culture that allows professionals to deliver incredible client experiences.

Leaders in Core Electronic Communications Group:

• Invest in their people by building an environment that embraces diversity and encourages them in their pursuit of growth and development
• Develop team members through coaching, career development, mentoring, and B2E methodology
• Demonstrate the ability to consistently deliver top results regardless of environment
• Serve as a role model and mentor for new and acting team managers
• Exercise independent decision-making skills and takes calculated business risks
• Ability to lead professionally through change and ambiguity in a positive manner leverage multiple communication modes
• Demonstrate business acumen in strategy, planning, execution, and process improvement
• Work collaboratively with other managers and leadership in cross-departmental projects and initiatives to improve the organization and the chat business model
• Act as a clear extension of the senior leadership team and serves as a culture champion

What you have

Required qualifications:

• Active FINRA Series 7, 63, and 9/10 or 24 licenses
• 2 years of experience in ECG
• 4 years of experience in financial services
• 2 years of supervisory/management experience

Preferred qualifications:

• Bachelor’s degree

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.