Sr Engagement Manager, Trading Solutions

Your Opportunity

Travel or relocation is required as part of the role.

Trading Solutions is looking for professionals with a passion for helping clients become more knowledgeable investors. As a Senior Engagement Manager, you will work closely with Trader Private Client Services (TPCS), Regional Trading Consultant (RTC) and Branch partners to coordinate and deliver in-depth, customized consultations for trading clients. Senior Engagement Managers must have a deep understanding of the Schwab Trading value proposition including advanced options, portfolio margin, futures, and FOREX trading. They will need to facilitate high level conversations with high value practice book level clients ($5M+ in HH assets) and complicated situations. They will ensure that clients understand the intricacies of their entire investment strategy, comprehensive of their self-directed and managed investments and the associated risks of each. They will also collaborate with branch professionals to tailor their conversations to meet specific client needs.

This role requires expertise in working with SPWS/Trader PCS/Wealth Services clients and having a deeper understanding of the unique needs of clients at this AUM level and the ability to present and maintain a professional demeanor and presence.

Senior Engagement Managers play a crucial role in helping clients understand how to utilize Schwab’s trading services effectively. Our educational approach includes training on various trading strategies, tools, and resources available through Schwab, ensuring clients can make informed decisions and maximize their trading experience.

To be successful in this role, Senior Engagement Managers should be able to:

1. Organize Scheduling – Maintain a structured calendar to be efficient in scheduling consultations and follow ups.
2. Communicate Effectively – Establish communication channels with clients to understand their goals and provide relevant updates. Conveying information clearly and effectively in both individual and group setting in verbal and electronic communication is a must.
3. Proactively Follow Up – Regularly check in with clients to provide any additional coaching or support that they may require. Work to identify additional educational opportunities and leveraging our internal education to address them
4. Collaborate – Work closely and professionally with business partners to ensure that client needs are met.
5. Problem Solve – Address any concerns or challenges that arise during client engagements promptly and efficiently. Strong problem-solving characteristics and ability to work in new, unclear, or undefined directions if desired.

Senior Engagement Managers help to triage high value client escalations working with the Executive Client Advocacy Team (CAT) and Trading Solutions leadership, Regional Trading Consultant (RTC) and the Branch Network to deliver solutions and maintain focus on client satisfaction.

Senior Engagement Managers play a crucial role in Client Education events highlighting the Thinkorswim suite of products. These events provide an opportunity to showcase features and benefits of the platform and build client relationships.

When preparing for events, it’s essential to focus on a few key aspects:

1. Understanding the Audience – Tailor presentations to the knowledge level and interests of our clients.
2. Demonstration – Live demonstrations are incredibly effective.
3. Interactive elements – Q&A sessions foster engagement and encourage participation from the audience.
4. Follow up Resources – Encouraging clients to sign up for thinkorswim consultations through a provided QR code.

Senior Engagement Managers will frequently travel to branch locations to meet with clients one on one or one to many to help with thinkorswim and Schwab trading platforms. An ideal candidate will be flexible in their approach to provide a personalized experience, adapting to the needs of the client. They will need to manage their calendar and expenses effectively, and ensure all supervisory requirements are met.

We place a premium on high performance, quality service and the ability to execute the Schwab strategy.

What you have

• 5+ years Trading Solutions or equivalent industry experience preferred
• Associate degree or equivalent experience required
• Bachelor’s Degree preferred
• FINRA Series 7, 63, 3 & 34 licenses required  
• Additional industry accreditations preferred (i.e. CFP/CFA/CMT/DACFP).
• Self-motivated with good organizational and time management skills 
• Excellent verbal and written communication skills 
• Possess an understanding of the principles of sales 
• Experience presenting advanced trading concepts to clients and prospects  
• Strong analytical, organizational, and active listening skills 
• Highly motivated professional with a proven track record of strong performance and a strong work ethic 
• Ability to effectively position appropriate trading platforms and tools to support the clients’ trading needs 
• Ability to adapt and implement changes to your process as market and business conditions evolve 
• Ability to travel to branch and offsite locations to meet with clients, discover their needs, and offer appropriate trading solutions. 
• Strong knowledge of Schwab’s trading & education offers, products, platforms and the overall Schwab Trading value proposition
  • This includes but is not limited to: an advanced level of knowledge of the following products: Equity Trading, Basic Options, Complex Options, Reg T Margin, Day Trading, Portfolio Margin, Greeks, Technical and Fundamental Analysis, Futures, Foreign Exchange, Portfolio Management, Trading Systems, Fully Paid Lending, Fixed Income trading, Short Interest Credits, Structured Products, DVP accounts, Algorithmic and Sales Trading 
• Mastery of the firm’s most complex trading platforms (including but not limited to: thinkorswim, Thinkorswim Mobile Applications, and TosWeb)
• Understanding of how to leverage and convey risk management tools, products, and strategies available to clients within the platform.
• Ability to educate clients on current positions as well as generation of new strategies through education on financial markets and products to familiarize customers with company polices and trading philosophies. 
• Proactive team player able to work in a self-sufficient environment 
• Ability to adhere to all compliance/risk procedures, follow corporate and industry protocols, and act in a manner which always protects the interests of the customer and maintain Schwab’s reputation.
• Ability to work within your region to foster FC relationships, work effectively with Branch Managers, Regional Investment Strategists and other partners in assigned branch regions.
• Ability to effectively work with peers in your assigned region to manage branch lead flow and help to prioritize branch needs in order to foster lead growth and expand relationships in your assigned region(s).
• ***Assist Branch Network in understanding, and facilitating the closure and negotiation of large self-directed / trading asset opportunities in their assigned region(s)***

This is a summary only and duties and responsibilities may be changed from time to time.