Sr Client Relationship Specialist - Ultra High Net Worth (Westlake, TX)

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

As a Senior Client Relationship Specialist, you will have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You’ll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise.  If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.

What you are good at

Building strong, meaningful relationships with each client is a key component of our business strategy. Our Senior Client Relationship Specialist will pursue this mission through:

• Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the branch and the company.
• Deepening ongoing internal and external business partner relationships.
• Consistently demonstrating initiative, workplace engagement and leadership.
• Delivering a self-directed unparalleled value and outstanding client service.
• Assisting the Branch Manager and sales/support staff with meeting our clients’ needs.
• Successfully navigating through extremely complex operational issues.
• Highly successful with diffusing negative client situations.

We are seeking people with a passion for helping clients...You will be responsible for:

• Implementing, training and support of new processes that are adopted by the firm.
• Partnering with internal and external business partners to prepare for a branch audit.

• Being a product and service subject matter expert.
• Receiving checks, security deposits, check disbursements and new account processing.
• Actively uncovering additional business development opportunities.
• Scheduling the clients with a Financial Consultant for further consultation.

We believe that our values have helped us to build both a successful business model and an outstanding work environment. We value teamwork, integrity, service, open communication, and perseverance. If you want to be apart of a firm that truly values your contributions, consider a career at Charles Schwab.

You can read more about the culture at Schwab, by clicking here tomeet our people.

What you have

We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:

Required Qualifications:

• Active and valid FINRA Series 7 and 63 licenses required 
• Active and valid FINRA Series 9/10 license is required 
• Understanding of the financial services industry and/or securities industry 
• 2+ years in a client service capacity

Preferred Qualifications:

• Bachelor's degree or equivalent work-related experience   
• Solid understanding of regulatory and compliance policies associated with brokerage business   
• Demonstrated experience handling client concerns and issues with tact and diplomacy   
• Demonstrated passion for building strong, personal relationships with our clients and the ability to uncover client needs    
• Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously   
• Effective time management skills, with the ability to prioritize issues and invest time where appropriate   
• Outstanding written and oral communication skills   
• Need to be able to build and maintain good cross-enterprise working relationships  
• Demonstrates understanding of rules, regulations, policies, and procedures applicable to the business unit

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.