Senior Specialist, AS WST

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role. 

In Advisor Services we have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive.  We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals.  In the centralized Workflow Solutions team, our mission is to provide quality and timely workflow support to our service teams and our Advisors.

Our Workflow Solutions senior specialist is primarily focused on the operational work submitted by our Advisors, making outbound calls to our Advisors on work that is not in good order, as well as looking for ways to make our workflow more efficient. Timely and accurate processing of these items is critical for the success of our business.

What you’ll do:

• Handle all incoming operational volume for the AS Service organization. This would include account updates, account conversions, cashiering functions, items not in good order, among others
• Reach out to Advisors on not-in-good-order work via the phone or electronic alert requesting corrected paperwork or new paperwork based on various situations
• Handle complex or out-of-the box requests or SME roles and own them to completion
• Be available for on-demand project requests or conference calls with business partners or Advisors
• Manage to a standard of quality in our work that exceeds the expectations of our business partners and our Advisors
• Identify trends in operational paperwork and seek to educate our Advisors and the broader service organization on how to increase efficiency
• Practice active listening, open ended dialogue, and rapport building to gain a thorough understanding of Advisors’ needs in an effort to enhance their loyalty with Schwab
• Educate our Advisors on the latest technology and tools to help them grow and become more self-sufficient
• Provide accurate, valid, and complete information by using the appropriate online and in-house resources
• Actively seek new learning opportunities within your current role to increase scope and production
• Serve as a mentor and coach for new hires, supporting onboarding and development through consistent guidance, feedback, and role modeling to accelerate readiness and performance
• Partner in the development of new team members by helping build technical expertise, confidence, and understanding of Workflow Solutions processes
• Demonstrate leadership capabilities by contributing to team performance, influencing positive behaviors, and fostering a culture of continuous improvement
• Maintain a strong band of communication between internal business partners, including operational partners and leadership
• Demonstrate a strong understanding of features and benefits of Schwab tools, products, and services in order to encourage adoption and provide scale to the segment

What you have

• Minimum of 1 year of Advisor Service Worflow Solutions in a Specialist, Operations role is required.
• Demonstrated ability to coach, mentor, and support the development of others, particularly new hires, through effective feedback, guidance, and role modeling
• Excellent organizational skills with a demonstrated ability to problem solve, interact with individuals at various levels, and think on your feet
• Attributes of an entrepreneurial self-starter and have a proven ability to deliver excellent client service with the ability to anticipate and resolve problems under your own initiative
• Willingness to pivot and constantly shift focus based on needs of the entire team and organization
• Ability to multi-task and handle a large quantity of volume at once, while maintaining a high level of accuracy
• Superior communication, presentation, interpersonal and listening skills
• In-depth knowledge of Advisor Services products, services, marketing resources, sales materials as well as demonstrated brokerage industry knowledge
• Demonstrated ability to prioritize business needs and manage time effectively
• Advanced technical skills with team-orientation and the ability to act as a resource for development of the team