Manager, Margin Services

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Manager, Margin Services performs intermediate and complex functions of the Margin Services team.  Key tasks include managing margin and complex derivative risk through exception resolution, client activity review, and other Risk Management report analysis.  Also included is the supervision and analysis of customer accounts as well as ensuring regulatory compliance with all applicable Self-regulatory Organization (SRO), firm, and industry guidelines.

Experience required includes detailed understanding and knowledge of equities and derivative products, including specific expertise in RegT and standard options.  Knowledge required includes product specifications, trading and expiration cycles, risk management principles, credit risk Written Supervisory Procedures (WSP’s), and other regulations.

The position requires a high degree of individual responsibility to manage firm and regulatory risk.  The position requires intimate knowledge of firm and third party systems, the ability to facilitate customer orders, and provide quality customer service through all communication channels. Leadership and extremely strong written/verbal communication skills are also required to drive the product and educate those new to the complexities of margin and option trading. 

What you'll do:

• Manage account exceptions (for example, maintenance calls, low equity) from inception to point of resolution
• Ability to execute complex option and equity trades
• Use firm systems and individual analysis to monitor and identify at risk accounts to mitigate customer trading and market risk
• Collect, research and analyze client account information including equities, assets, and investments to determine margin call/sell out options
• Take action in accounts as necessary to enforce customer compliance with regulations.  Determine and execute sell out decisions that provide the least financial loss to the client in high pressure, fast moving, market conditions
• Ability to educate/explain financial reasoning behind actions taken to clients of varying market knowledge/expertise
• Provide outbound client contact and service inbound communication from clients (written and verbal) to provide support for all inquiries regarding risk, products, and policies
• Be a resource and subject matter expert for escalations on risk related issues for internal departments
• Provide exceptional customer service through product education, understanding of client’s knowledge and needs, and place trades as needed
• Facilitate customer orders and provide analysis of complex order issues (e.g. options available to reduce down side exposure)
• Answer client questions regarding margin requirements, including nuances of RegT, day trading, and complex options (what/how much to sell and the affect on buying power)
• Monitor customer and market risk issues related to option and equity trading
• Educate internal associates and business partners regarding tools and products available and how clients can manage margin and complex derivatives within TD Ameritrade
• Assume ownership of risk related issues arising within the firm
• Share knowledge on risk complexities and areas of opportunity (e.g. pin risk, dividend risk)
• Further develop One Trader vision of effectively managing risk while creating a great client and associate experience
• Train and grow associate knowledge to provide the support necessary to grow our derivative business
• Provide support to other inbound teams as needed, creating additional business capacity
• Engage in discussions with clients, probing for unstated needs in order to provide appropriate solutions to meet client’s needs

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 3 years of trading experience preferred or equivalent
• 3 years of securities industry knowledge preferred
• Military experience may be substituted in lieu of education and/or experience
• Possess an Expert level of knowledge of:
  • Equity Trading, Complex Options, Reg T Margin, Day Trading Margin, Greeks, Clearing and Back-Office, Margins Core
• Possess basic level of knowledge of:
  • Technical Analysis, Foreign Exchange, Commodities, Interest Rate and Treasury Products, Portfolio Management, Trading Systems, Futures Deliveries, Futures

Preferred Qualifications: 

• High degree of multitasking required in order to manage intricate product and risk situations simultaneously with client interactions.
• Excel in a team environment as well as work independently.
• Present a positive, professional image
• Outstanding communication and analytical skills
• Ability to discuss strategies to assist clients in making portfolio level decisions
• Extensive experience in dealing with various market conditions and scenarios
• Ability to apply market knowledge and experience holistically in various scenarios
• Proven skills in relationship building, client focus, decision making, and problem solving
• Ability to quickly produce clearly written, well-organized documentation
• Able to quickly compute mathematical transactions with a high degree of accuracy
• Ability to operate Window’s based programs which require intermediate computer skills
• Bachelor’s degree preferred
• 7 & 63 licenses required; 4 and 3 preferred 

In addition to the salary range, this role is also eligible for bonus or incentive opportunities