Manager, Advisor Services Cost Basis

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role. 

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us " challenge the status quo " and transform the finance industry together.

In Advisor Services we have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive.  We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals. 

Our Manager – Individual Contributor position provides project, leadership and knowledge support to a team of service professionals who assist RIAs with complex cost basis, tax, corporate action, and statement issues.

In this role you will:

• Work directly with the Team Manager and Leadership Team to execute on the ACT and AS Cost Basis Vision
• Manage RIA inquiries through a mix of inbound and outbound calls, form processing, and answering team email boxes
• Serve as a resource and coach to team members on navigating challenging and unique RIA needs, as well as an escalation point for upset RIAs
• Proactively provide solutions and lead projects to improve processes and build efficiencies
• Serve as the liaison with business partners ensuring AS CBS is aligned with internal partners
• Become a subject matter authority of the team’s primary area of responsibilities and be able to provide next-level client experiences
• Provide accurate and responsive information to assist team members, RIAs, and partners with analysis, research, problem resolution and complex inquires
• Handle escalated RIA issues, including all escalation inboxes, and make sound business decisions while carrying out company policies in accordance with regulations and procedures
• Conduct quality assurance for processing workflow items
• Support the communication and roll out of Organizational and Departmental directives

What you have

 To ensure that we fulfill our promise of " challenging the status quo " this role has specific qualifications that successful should have.

Required Qualifications: 

• Work directly with the Team Manager and Leadership Team to execute on the ACT and AS Cost Basis Vision
• Manage RIA inquiries through a mix of inbound and outbound calls, form processing, and answering team email boxes
• Serve as a resource and coach to team members on navigating challenging and unique RIA needs, as well as an escalation point for upset RIAs
• Proactively provide solutions and lead projects to improve processes and build efficiencies
• Serve as the liaison with business partners ensuring AS CBS is aligned with internal partners
• Become a subject matter authority of the team’s primary area of responsibilities and be able to provide next-level client experiences
• Provide accurate and responsive information to assist team members, RIAs, and partners with analysis, research, problem resolution and complex inquires
• Handle escalated RIA issues, including all escalation inboxes, and make sound business decisions while carrying out company policies in accordance with regulations and procedures
• Conduct quality assurance for processing workflow items
• Support the communication and roll out of Organizational and Departmental directives 

• 5+ years Customer Service or Operations experience (internships and collegiate activities will be considered)
• Deep understanding and recognition of Advisor Services and risk factors related to Cost Basis, Tax, Reorg and Statements
• Excellent communication and interpersonal skills, both verbal and written, including the ability to condense policies and concepts into clear, concise language
• Problem resolution skills as well as effective collaboration across departments to resolve issues, and the ability to build a consensus and persuade others in a matrixed organization
• Exercise business judgment including the ability to identify business risks and articulate those risks to business partners and all levels of management
• Exceptional attention to detail and analytical skills
• Excellent time and resource management skills  
• Passion for service, professionalism, positivity, and strong work ethic with a high level of integrity and teamwork
• Skill and experience in delivering professional presentations to both large and small groups
• Attributes of an entrepreneurial self-starter; and have a proven ability to deliver excellent client service with the ability to anticipate and resolve problems under your own initiative

 Preferred Qualifications:

• Series 7, 63 or 66 required. 9 & 10 licenses preferred
• Bachelor’s degree or equivalent experience

In addition to the salary range, this role is eligible for bonus or incentive opportunities.