Director, Broker-Dealer Modernization, Solution Strategy & Vendor Enablement

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thinking meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Broker-Dealer Modernization Operations Office is leading a multi-year transformation of Schwab's core brokerage platform and operational ecosystem. Working across Operations, Technology, enterprise partners, and strategic vendors, you'll help modernize critical broker-dealer capabilities, reduce legacy dependencies, expand automation, improve data accessibility, and create simpler, more resilient operating models that support Schwab's future growth.

What You'll Do

As Director, Solution Strategy & Vendor Enablement, you will lead the Operations evaluation and configuration of future-state broker-dealer solutions. You'll help determine how Schwab leverages vendor capabilities, existing platforms, integrations, and targeted customization to deliver scalable business outcomes.

This role serves as a critical bridge between Operations, Technology, and vendors, ensuring business requirements are translated into effective solution decisions, operational workflows, controls, and sustainable support models. You'll influence complex decisions, drive alignment across stakeholders, and help shape the future operating environment for Schwab's broker-dealer platform.

Initially, you'll operate as a senior individual contributor leading through influence in a highly matrixed environment. As the program evolves, you'll have the opportunity to build and lead a team supporting modernization initiatives.

Key Responsibilities

• Lead Operations strategy for evaluating, configuring, and implementing vendor and internally developed solutions supporting broker-dealer capabilities.
• Assess solution alternatives and recommend the appropriate balance of standard functionality, configuration, integration, and targeted customization.
• Translate business capabilities and operational needs into prioritized, traceable, and testable solution requirements.
• Establish governance, decision frameworks, and requirement traceability to support effective solution design and business tradeoff decisions.
• Partner with Technology, platform teams, and vendors to define integration, data, workflow, resiliency, and operational support requirements.
• Ensure operational controls, access management, auditability, reporting, exception management, and business continuity considerations are incorporated into solution design.
• Collaborate with Operations subject matter experts across broker-dealer functions to align future-state solutions with business needs and operational outcomes.
• Partner across modernization workstreams to ensure solutions can be successfully tested, implemented, supported, and sustained.
• Develop measures of implementation readiness, solution completeness, and operational fit.
• Build strong partnerships across Operations, Technology, and vendor organizations while helping shape the future team structure needed to support modernization objectives.

What you have

Required Qualifications

• Extensive experience in brokerage operations, financial services product management, solution implementation, business architecture, platform strategy, transformation, or a related field.
• Deep knowledge of broker-dealer operations and one or more core domains such as custody, settlement, stock record, accounting, asset transfers, corporate actions, securities lending, reconciliation, reference data, or billing.
• Experience translating business capabilities and operational needs into solution requirements and design decisions.
• Experience evaluating vendor platforms, commercial software solutions, or large-scale internally developed systems.
• Strong understanding of operational workflows, controls, integrations, data access, testing, and support models.
• Proven ability to influence complex decisions across Operations, Technology, Risk, Compliance, Product, and vendor stakeholders.
• Strong analytical, problem-solving, and strategic decision-making capabilities.
• Exceptional communication, stakeholder management, and facilitation skills.
• Demonstrated success leading large-scale initiatives through influence in a matrixed environment.
• Bachelor's degree or equivalent experience.

Preferred Qualifications

• Experience implementing or configuring broker-dealer, custody, clearing, settlement, accounting, or investment operations platforms.
• Experience with solution architecture, requirements traceability, fit-gap analysis, capability modeling, or product operating models.
• Experience partnering with strategic vendors on product roadmaps, solution design, governance, and service delivery.
• Agile product management, product owner, business architecture, or design-thinking experience.
• Experience applying automation, analytics, or emerging technologies to operational processes.
• Experience building and leading teams within large-scale transformation programs.
• Advanced degree or relevant product, architecture, process, or program management certification.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities