Senior Manager, Enterprise and Operational Risk Testing

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Enterprise and Operational Risk Testing (EORT) team is part of the Enterprise and Operational Risk Management organization and executes objective and thematic evaluations of risk management activities across the Company.  Reporting to the Director of the EORT team, the Sr. Manager, EORT is responsible for testing process, standards adherence as well as testing the design and effectiveness of controls across the Company’s Risk and Control Self -Assessment (RCSAs).  This role will lead testing projects quarterly across different topics/business units including the following risk disciplines: enterprise, operational, third-party, fraud and data.  This role is an individual contributor but may manage team members on scheduled testing projects and will be expected to execute testing.

The Sr. Manager will have the opportunity to make a broad impact, working across the three lines of defense to collaborate and design assigned testing projects. In this role you will be responsible for developing the annual test plan, holding walkthroughs with risk and business partners, developing and executing testing steps, drafting issues/opportunities for improvement, and drafting reports. Monitoring issues to closure. This role allows you to present your findings to EORT leadership as well as risk and business partners.

What you’ll do:

• Annual Planning: Drive discussions, research information, leverage 2LOD risk assessments to help design the annual testing plan.
• Testing Execution: On a quarterly basis, develop testing project scope, objective, and test steps for complex projects with minimal input from direct management and in alignment with procedures, standards, and policies. QC workpapers. Consistently lead self, peers, managers and sr. specialist through ambiguity and roadblocks swiftly. Create a clear path forward in ambiguous situations and bring solutions to direct manager regarding scope change, resourcing constraints, and business pushback. Confidently use digital tools, AI, applications, data, and platforms to access and evaluate information.
• Report Writing/Issue Identification and Management: Quarterly basis, write a complete and accurate complex report that documents the executive summary, background, and scope. Draft clear and concise issues, present issues to ratings council with proposed initial rating and rationale, and vet issues with key stakeholders in middle management. Evaluate appropriateness of management action plans. Proactively monitor issue remediation and communicate regularly with business partners on issue remediation status. Clearly and timely document issue validation and QC issue validations as needed. Confidently use digital tools, AI, applications, data, and platforms to access and evaluate information.
• Committee/Regulatory Reporting: Timely execution and documentation of committee/regulatory reporting to summarize testing results in a clear, concise, and accurate manner for Director/Managing Director review.
• Collaborate, Ownership and Respect: Collaborate by putting the team first, continually communicating and actively participating. Operate ethically and with integrity by following through on your commitments. Own your role as part of the Power of One by supporting EORM, CRM and the Company’s strategy and objectives. Seek to continually improve through innovation and efficiency. Cultivate strong working relationships with internal peers and internal lines of business. Build credibility and trust with stakeholders. Adapt quickly to change and manage multiple tasks to meet required deadlines.
• Training: Facilitate team training on complex testing topics or areas of expertise. Maintain and enhance professional development and testing skills through on-going education and training. Provide support, coaching, and feedback to the testing team as needed. Mentor others through the CRM mentorship program. Assist with onboarding and ongoing buddy support to new team members.
• Strategic Initiatives and Corporate Engagement: Participant and/or lead in departmental strategic initiatives to support overall EORT objectives. Participation in broader initiatives for EORM, CRM and the Company.

What you have

Required qualifications

• Bachelor’s degree in finance, business administration, accounting, computer science, economics, or a related field, or equivalent experience
• 5+ years of experience in audit, SOX testing, Risk and Control Self-Assessment control testing, compliance testing, or enterprise or operational risk management testing.

Preferred qualifications

• Experience with Risk Assessment, Control Evaluation, Audit/Test Planning, Execution, Reporting and Annual Test Plan Development
• Strong Analytical Thinking and Decision-Making skills, including the ability to evaluate complex information and, comfortable with ambiguity ability to create a clear path forward and recommend an appropriate course of action
• Proficient in risk and control data analysis, strong ability to incorporate and understand mass information from a variety of sources
• Knowledge of financial services regulatory requirements, industry practices, and Regulatory Compliance, with a clear understanding of the regulatory environment in which financial institutions operate and strong knowledge of enterprise and/or operational risk industry best practices
• Ability to apply Problem Solving skills and exercise independent judgment in complex or ambiguous situations
• Strong Stakeholder Management and Building Collaborative Relationships skills across business, risk, and leadership groups
• Strong written and verbal communication, and presentation skills, including experience communicating issues and opportunities to senior leaders
• Demonstrated Adaptability while managing competing priorities and deadlines
• Ability to facilitate training, coach colleagues, and contribute to strategic or continuous-improvement initiatives
• Self-motivated, with the ability to supervise, engage, and manage a diverse, inclusive team to bring projects and reporting to professional conclusion
• Willingness to travel out of state occasionally for training or specific projects, less than 5% In addition to the salary range, this role is eligible for bonus or incentive opportunities.