Your Opportunity

MD, Service Availability and Engineering – AWAT (Advisor, Wealth and Asset Management Technology)

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, a preferred candidate for this role has been identified.

Role Summary

The Managing Director of AWAT Service Availability and Engineering will lead production support, infrastructure planning, reliability engineering, and vulnerability management across Advisor Services, Wealth and Digital Advice, and Schwab Asset Management. This leader will establish a unified SAvE operating model that strengthens service ownership and resiliency, reduces operational toil, and advances automation and AI-enabled operations in partnership with STS security teams.

Key Outcomes

• Define and implement a unified SAvE/SRE operating model with consistent standards, guardrails, tools, and service ownership practices.
• Ensure end-to-end stability and operational rigor across critical client and transaction platforms, strengthening client trust, financial performance, regulatory alignment, and enterprise risk management.
• Transform the delivery model through scalable follow-the-sun support, expanded Schwab India capabilities, and an optimized mix of employees, contractors, vendors, and offshore resources.
• Build a high-performing, engineering-led organization with deep expertise in resiliency, automation, AI-enabled operations, SRE, and continuous improvement.
• Oversee and evolve vulnerability management for all AWAT applications and platforms in close coordination with STS security teams.
• Improve detection, response, restoration, and prevention through automation, observability, standardization, and disciplined incident management.
• Align AWAT and STS leaders, application and infrastructure teams, vendors, and platform owners on resiliency priorities, investments, and execution; serve as the senior escalation leader for major incidents and remediation.

What you have

Required Skills

• Executive-level technology leadership experience setting strategy, defining operating models, and leading large-scale engineering and production support organizations in complex, highly regulated environments.
• Deep expertise in service availability, resiliency engineering, production operations, incident management, observability, automation, and SRE across mission-critical platforms.
• Domain expertise in the RIA, wealth management, and asset management industries, supported by experience in both software development and operational roles.
• Strong business and risk acumen, with the ability to translate technology performance into implications for clients, financial outcomes, regulatory obligations, and enterprise risk.
• Proven ability to lead through ambiguity, influence senior stakeholders, align cross-functional teams, and communicate clearly during high-severity escalations.Demonstrated talent leadership, including building high-performing teams, developing senior leaders, strengthening engineering culture, and leading workforce transformation across domestic, offshore, vendor, and contractor models.

Key Experiences

• More than 10 years of senior leadership experience in enterprise-scale engineering, technology operations, production support, service availability, or reliability engineering for client-facing, transaction-intensive platforms.
• Track record of designing and implementing modern SRE, service management, resiliency, or production engineering operating models across distributed organizations.
• Experience leading major incident response, executive communications, post-incident remediation, and systemic prevention across applications, infrastructure, vendor, and business teams.
• Experience transforming global delivery models through offshore capability development, vendor and contractor optimization, and scalable follow-the-sun support.
• Demonstrated success partnering with senior technology, business, risk, compliance, and operations leaders to prioritize reliability investments, resolve dependencies, and advance strategic transformation.
• Experience modernizing operations through automation, AI-enabled capabilities, observability, tooling rationalization, process standardization, and measurable reliability improvement.