Manager, Software Development & Engineering

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.

The Sales Service and Marketing Technology SAvE team plays an integral role within the Rep Technology organization by helping to ensure system availability for the Salesforce platform at Schwab. Core responsibilities include monitoring the Availability (uptime) and Reliability of some of Schwab’s most critical applications used to service our clients. You will be assisting with service restoration activities when unscheduled service disruptions occur, work with release management and development partners to support new code and functionality deployments into production.
Your success will be measured through the attainment of several Key Performance Indicators (KPI’s). Application Availability (Uptime), Service level agreements, Service restoral - Mean time to Restore (MTTR), Incident reduction and Release deployment success.  

Key Responsibilities

• Analyze and resolve application issues in production.

• Documenting Resolutions in Schwab’s Knowledge Article System.

• Develop and enhance monitoring dashboards, and alert processes to increase availability of the application.

• Perform troubleshooting/debugging, issue triaging.

• Develop/Improve Production Readiness process to ensure the team is ready to support features deployed to production. 

• Coordinate application maintenance activities, such as Vendor or Seasonal upgrades, Disaster Recovery exercise, etc.

• Provide off hours on-call escalation on a rotational basis in support of service recovery events.

• Provide off hours Release / Deployment support and application health validation as requested.

• Work with Team Leaders to design and implement process improvement in our Production services and Operations.

What you have

Required Qualifications

•          Bachelor’s degree in Computer Science or related field.
•          3-5 years of experience supporting deployment, operations and support for critical applications and supporting infrastructure.
•          Excellent customer service and trouble shooting skills.
•          Excellent organizational, interpersonal, and oral/written communication skills.
•          Ability to prioritize and work on multiple tasks simultaneously.
•          Strong problem-solving and decision-making skills as well as poise under pressure.
•          Accountability to work independently.

Preferred Qualifications

•          Salesforce Administrator or Developer certification.
•          Broad knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc.
•          Experience in troubleshooting/debugging application issues.
•          On-Call responsibility supporting service recovery events and post incident processes.  
•          Solid understanding of application architecture: application layer, database layer, network layer and cloud based technology.