Sr Specialist, Retirement Operations

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The goal of Retirement Operations is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, this Specialist role within Retirement Ops is responsible for providing oversight of various regulatory and conversion notice queues, creating and fulfilling participant regulatory notices, supporting conversion notices, and managing client document approvals via the DocuSign system.

A Sr Specialist is expected to provide oversight of various regulatory and conversion reporting queues and identifying creative solutions to unique client needs. They must also have a strong understanding of the many operational processes within the group. Position responsibilities include responding to internal partner inquiries, maintaining quality control and procedures, creating process improvements, mitigating risk, training new employees, performing participant notice reviews, and streamlining workflows to meet key deliverables and exceed client expectations.  They must also demonstrate flexibility and extreme attention to detail, have initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position. The successful candidate must be able to manage multiple projects with varying deadlines, knowledge of the SRI recordkeeping system is highly preferred, knowledge of Microsoft Excel, Access and Word, as well as the ability to work collaboratively and communicate effectively with various departments to ensure that client deliverables are met.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Must have 5+ years of experience in Qualified Retirement Plan Administration with a focus in Regulatory Notice fulfillment and Participant Benefit Statements
• Knowledge of the DocuSign system
• Knowledge of the SRI recordkeeping system at a depth that allows for creativity in facilitating customer requests, researching issues, and challenges the traditional workflows or capabilities

Preferred Qualifications: 

• ASPPA designation (preferred)
• Ability to multi-task in a deadline-driven environment coordinating activities of team members and fulfilling regulatory notices with little to no errors
• Experience fulfilling regulatory notices such as Participant Benefit Statement, Participant Fee and Fund Disclosures, QDIA, Safe Harbor, and Automatic Enrollment Notices.
• Extreme attention to detail while demonstrating situational awareness and delivering effective solutions
• Communicates effectively and professionally with experience collaborating across various departments
• Creative thought process focusing on continuous process improvement
• Ability to interpret client and participant needs
• Exceptional organizational and analytical skills
• Knowledge of Microsoft Office

In addition to the salary range, this role is also eligible for bonus or incentive opportunities