Sr Specialist, Retirement Operations

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role. 

We believe that, when done right, investing liberates people to create their own destiny. We are drivenby our purpose to champion every client’s goal with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm, and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 50 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all. As we enter our fifth decade, we are looking for talented, innovative, and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Plan Sponsors and participants deserve our best, every time. We respect them and their time by ensuring every interaction with us is simple and easy. The goal of Operational Services is to meet the needs of Schwab Retirement Plan Services (SRPS) by providing fast and accurate execution of customer needs, with tremendous ease along with all the safety and assurances we expect for our own retirement plan needs. It’s all about Simplicity, Service and Scale, redefining how we move our value proposition forward.

What you’ll do:

As a Sr. Specialist, you will have a unique opportunity of defining the service that will be delivered to both the participant and plan sponsor. The Sr. Specialist is expected to be a subject matter expert in retirement plan loan processing and maintenance while providing consultative services to SRPS plan sponsors. Specifically, the position responsibilities include:

• Work directly with plan sponsors to bring loans current by creating customized actionable plans, including consulting on corrective methodologies. 
• Research loan and payroll history to provide plan sponsors with resolution and accurate data.
• Effectively communicate with plan sponsors on the day-to-day plan needs (loan specific).
• Coordinate with internal business partners on participant and client requests to ensure timely completion.
• Work collaboratively within the organization and share best practices to meet and exceed client needs and expectation.
• Participate in new plan and merger conversion meetings, assisting with new client onboarding efforts.

What you have

Required Qualifications:

• 5+ years of qualified retirement plan administration experience, including 2+ years in loan administration.
• Experience supporting plan conversions, including new client onboarding and M&A activity, with the ability to build effective partnerships across conversion teams and cross-functional stakeholders.
• 2+ years’ experience with loan corrections and coordination with payroll providers or internal HRIS systems to maintain IRC 72(p) compliance
• Strong flexibility, attention to detail, initiative in researching and completing tasks, and ability to manage multiple competing deadlines.

Preferred Qualifications:

• Ability to communicate clearly and professionally with clients and internal partners, translating information accurately and confidently for diverse audiences.
• Proven ability to collaborate across departments to ensure client deliverables are completed accurately and on time.
• Creative problem-solving skills with a proven ability to identify and implement process improvements, including automation or macros that enhance the participant and client experience.
• Ability to exercise good judgment, including knowing when to engage additional resources or escalate appropriately.
• Excellent time management, strong attention to detail, and well-developed organizational and analytical capabilities.
• College degree or equivalent work experience.

Internal Details

What you’ll get:

• Everyday Wellness: Healthy Rewards, Healthy Choices, Wellness Champions
• Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
• Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer.
• Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
• A career with an opportunity to do the best work of your life.