Manager, Retirement Operations

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The goal of Operational Services, within Plan Administration & Implementation (PAI), is to meet the needs of Retirement Plan Services by providing the best service possible as it relates to the distribution and payments for Retirement Plans. Specifically, the Manager within PAI is responsible for building and maintaining relationships with internal business partners, working closely with our service team to deliver the best client/participant experience possible, accurately executing high volume processing of plan sponsor distribution requests, executing trades for lump sum and periodic payments, plan-to-plan rollovers related to 401(k) plans, liquidating assets, stop and reissuing payments, ACH recalls, TIN rejects and returned checks, and review defined benefit cash balance files for Morningstar.

In this Manager role, you are responsible for training newer team members, fulfilling audit requests with precision, managing workflow queues, and prioritizing tasks to maintain operational efficiency. You will research and resolve distribution requests, support internal business partners, and consistently uphold quality control by adhering to established procedures. Your commitment to identifying and implementing process improvements, combined with flexibility, extreme attention to detail, and an entrepreneurial spirit, enables you to meet multiple competing deadlines and contribute to the organization’s success.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Demonstrate excellent oral and written communication skills, with confidence in presenting to clients and internal departments.
• 15+ years’ experience working with Defined Contribution Plans.
• 10+ years’ experience within an Operational Services role.
• SME level knowledge of manual Active & Termination distribution processes out a Defined Contribution 401k plan.
• Maintain a client-first attitude, consistently viewing business operations through the clients’ eyes.
• Exhibit in-depth knowledge of IRS regulations pertaining to Defined Contribution Plans.

Preferred Qualifications: 

• Apply extreme attention to detail while maintaining situational awareness and delivering effective solutions.
• Employ creative thinking to drive continuous process improvement.
• Interpret and anticipate client and participant needs proactively.
• Display exceptional organizational and analytical abilities.
• Manage multiple tasks efficiently in a fast-paced environment.
• Utilize intermediate to advanced proficiency in Microsoft Office applications.
• Maintain a college degree or possess equivalent work experience.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities