Sr Manager, CS&S Trader Service (PL)

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

We are champions of investors and are looking for other advocates to join our team as a Senior Trader Service Manager working with brokerage clients trading equity, options, futures, that may also use portfolio margin. We are seeking professionals who enjoy assisting others as they trade in the financial markets. People who want to help others and who want to grow their career with a top financial services firm and year-over-year top employer.

If this opportunity sounds appealing, you’ve come to the right place. Our team consists of a diverse workforce, in all stages of their careers, people looking for a career change or are re-entering the workforce. If you enjoy providing an outstanding level of service to others around you, have a passion for continuous learning, and enjoy working with like-minded individuals to learn from that share a deep understanding of financial markets, this may be the job for you.

In this role you will:

• Providing our clients with outstanding experiences is the priority at Schwab. Our goal is to enhance client dedication with every interaction, bringing your personality to your calls to build memorable experiences. Our team consults with clients on options, futures, portfolio margin, and equity trades and questions.  With a focus on encouraging client loyalty and employee engagement and development, we support clients and employees in reaching their goals. Schwab provides extensive training and internal support that allows employees to succeed in all aspects of their careers.
• Schwab Trader Service Mangers act as market and trading experts for Schwab to educate, guide, and assist clients. A career in Client Service and Support begins with a substantial client-focused mentality and a strong desire to help clients meet their financial goals.
• Schwab takes an innovative investing approach. We build trust and inspire confidence through exceptional service, one connection at a time. Our dedicated trading mangers provide market insight and one-on-one assistance to help our clients with our unbiased approach to navigating the markets.
• Additionally, we provide online research and commentary on current market conditions and investing fundamentals. Whether clients are self-directed or looking to partner with Schwab to manage their portfolios, we are here to help them find the right products to meet their needs and investing goals. We help clients at all stages of investing take charge of their futures and Own Their Tomorrow.

Through your client conversations, you will:

• Educate clients - engage clients in discussions focused on educating and providing guidance related to their investing needs.
• Be a client advocate - Care enough to ask the difficult questions knowing that just one question, the right question, can change a client’s future.
• Uncover solutions-based options for clients - client needs can range from actual trade execution to more complex research and portfolio reviews. Execute transactions and provide the next steps for obtaining guidance based on the client's objectives, time horizon, and risk tolerance.
• Be consultative- Ask the right questions to provide options when appropriate that align with client goals. We also partner with the client’s Financial Consultant for identified business development opportunities.
• Build strong client and internal relationships - Collaborate in a team-based environment with a diverse group of professionals focused on meeting the clients' needs and Charles Schwab & Co.
• Grow through a defined model of success - Participate in our merit-based performance culture where employees feel empowered to own their careers, focusing on addressing clients' needs, personalizing each interaction, and valuing clients and their time.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have:

Required Qualifications:

• Active FINRA Series, 3, 34, 7, 9, 10, and 63. Series 4 and 24 may replace Series 9 and 10 requirement. Willing to consider COE for Series 34 for highly qualified individuals.
• 3+ years of experience in Client Service, Financial Services and/or Brokerage Services, with an emphasis in trading, interacting with clients in a proactive and consultative manner. 
• Candidates with 1+ years’ experience with derivatives products will be considered in lieu of certifications. Licensure will be done as a condition of employment.
• Passion for trading and market knowledge; ability to proactively discuss trading topics and appropriate solutions with clients.
• Minimum 6 months total experience as a manager or assistant team manager
• Bachelor's degree or equivalent work experience
• Be able to demonstrate mastery of holding discussions regarding complex trading products, risk management, financial markets, investing principles, and all Schwab trading systems.
• Be able to be designated as a department mentor and point of contact for Trader Service professionals to help educate and upskill in Schwab Trading products and services.
• Excellent analytical skills with the ability to effectively mitigate risk and adhere to trading accuracy while adhering to policies, procedures, and guidelines.
• Act as a subject matter expert to help with escalated client or trading concerns and be able to provide solutions to department leadership as needed. 
• Ability to ask appropriate, probing questions to clearly understand the client’s needs. Using good judgment when responding and selecting language and examples tailored to the specific experience level of the client. 
• Collaborative and relationship-focused work style with demonstrated success in a team environment.
• Practical time management & communication skills, positive demeanor, enthusiasm, professionalism, a strong work ethic with a high integrity level.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities