Manager, Financial Crimes Risk Management

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Banking Operations Manager (Individual Contributor) is a senior subject matter expert within Financial Crimes Risk Management and plays a critical role in accurate, timely, and compliant oversight of banking transactions and exception-based risk activity. This first line of defense role is responsible for resolving complex operational and fraud risk issues, leading high-risk or time-sensitive escalations, partnering across business and control functions, and strengthening processes to align with policy, regulatory, and business changes. The ideal candidate brings strong ownership, sound judgment, influence, and a commitment to operational excellence and client protection.

As an Individual Contributor Manager, you will be part of a multifaceted banking operations team that provides high-touch support to clients and internal partners. You will work in a fast-paced, high-volume environment that requires strong attention to detail, risk awareness, and collaboration across the organization. This role supports both client-facing and back-office functions, including money movement activities and escalation management.

What you'll do: 

• Serve as the senior subject matter expert for Financial Crimes Risk Management workflows, leading the resolution of complex cases, exception requests, and escalations related to ATM, point-of-sale, Visa, Zelle, and other money movement activity.
• Review, research, and make risk-based decisions on complex requests received through phone, mailbox, and internal partner channels, balancing client experience, fraud mitigation, and policy adherence.
• Oversee high-risk and time-sensitive banking workflows, ensuring transactions are handled accurately, within service level expectations, and in compliance with applicable policies, procedures, and regulatory requirements.
• Identify operational, fraud, and regulatory risk trends, escalate concerns appropriately, and recommend or implement mitigation actions to reduce client and firm exposure.
• Provide guidance and consultative support to peers and frontline leaders by sharing best practices and helping drive consistency in decision quality and execution standards.
• Partner with business units, operations teams, risk partners, and technology teams on system changes, issue remediation, and operational initiatives that improve controls, efficiency, and client outcomes.
• Lead the development and maintenance of procedures, training materials, job aids, and workflow standards to support alignment with policy, regulatory expectations, and business requirements.
• Communicate complex issues, risk rationale, and recommendations clearly and professionally to internal partners, leaders, and support teams.
• Demonstrate strong individual contributor leadership through accountability, independent decision making, adaptability, and a continuous improvement mindset.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 5+ years of experience in banking, payments, fraud prevention, financial crimes, or financial services operations, including significant experience handling complex risk, exception, or escalation-based work.
• Advanced experience in banking operations, money movement, and risk management workflows, with the ability to act independently as a subject matter expert and influence outcomes without direct people management responsibility.
• Strong knowledge of banking regulations, internal controls, fraud-risk considerations, and operational procedures within a highly regulated environment.
• Proven ability to analyze complex situations, identify risk exposure, and make sound, timely decisions while balancing policy, client experience, and fraud mitigation.
• Bachelor’s degree or equivalent work experience required; experience supporting banking operations, payments, card services, or financial crimes functions is strongly preferred.

Preferred Qualifications: 

• Strong communication, relationship-management, and influencing skills, with the ability to collaborate effectively across operations, risk, compliance, technology, and business partner teams.
• Exceptional attention to detail and accountability, with the ability to drive issues through resolution, document decisions accurately, and maintain high standards in high-risk situations.
• Ability to manage multiple priorities, adapt to change, and drive process improvements that strengthen controls, consistency, and efficiency in a fast-paced environment.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities