Sr Manager, Ops Escalation Support (PL)

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Banking Operations (BOps) Hotline Senior Team Manager position requires a dynamic leader who can motivate, inspire, and develop a diverse team responsible for performing and executing on our organization’s purpose and mission. In this role, you will manage a multi-facet team that provides client servicing, as well as processing time sensitive high risk client money movement transactions. This is a fast paced, detail-oriented, high volume, and deadline-driven environment requiring the ability to build and foster relationships across the firm in order to be successful. In addition to a background in Brokerage/Banking Operations, the ideal candidate should possess experience effectively managing people at different stages in their career and professional development.  

In this role you will work with business partners and the Banking Operations Infrastructure team on system changes and enhancements. Candidates will assist in the development, implementation and management of procedural changes and provide operational and business support to diverse teams within Operational Services. This position is responsible for reviewing and approving clients and business partners transactions in a high-paced risk environment.

The BOps Hotline Senior Team Manager will develop team members through coaching, career development mentoring, and motivational techniques and work with the Managing Director to create and implement individualized coaching plans centered on a professional’s growth and development. Through one-on-one meetings, our managers take time to focus on each professional as an individual with unique goals and aspirations.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 5 + years of experience in the financial services industry preferred and prior supervisory experience required.
• Bachelor’s degree or equivalent business experience required.
• Series 7, 63, and 9/10 licenses required.

Preferred Qualifications: 

• Proficient technical skills, including knowledge of Microsoft applications.
• Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
• Proven experience with formal efficiency or quality programs a plus (Six Sigma, etc.) preferred.
• Excellent analytical and influencing skills with the ability to think creatively and offer solutions that benefit the employees, clients, and firm.
• Demonstrated ability to build, sustain and lead in an engaging, team-oriented environment.
• Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics.
• Ability to identify and mitigate risk by adhering to department and firm policies and procedures.
• Experience in training and developing team members and comfortable with providing feedback
• Aptitude to identify process improvement opportunities and inspire others to embrace new ideas in a rapidly changing environment.
• Strategically think beyond day-to-day operations and analyze a variety of factors and metrics when making global decisions for the department.
• Exemplary verbal and written communication skills to influence, build consensus and integrate complex information.
• Must be team oriented, great at problem solving, able to juggle multiple priorities and excel in a dynamic and fast-moving regulated environment.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities