Sr Manager, CS&S Operational Support Team (PL)

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Tax, Cost Basis, and Corporate Actions (TCC) provides support within Client Services and Support’s (CS&S) Operational Support Group and is responsible for providing service and support to our clients with tax, cost basis, and corporate actions needs. This department provides service to our clients to deliver on our purpose of championing every client’s goals with passion and integrity. Supporting our corporate vision - to be the most trusted leader in investment services - is key to our day-to-day success. With a focus on employee development and collaboration, we help clients and employees reach their goals. We build loyalty with clients one interaction at a time.

Flexibility is a key aspect of the Tax, Cost Basis, and Corporate Actions Sr. Manager role. The ideal candidate will need to be equally comfortable with direct client interaction as professionals receive inbound client service calls and network internally to research and resolve client operational issues. To be effective in this role, the ideal candidate will demonstrate the ability to build and sustain strong relationships with clients and internal partners, lead and develop service professionals, and ensure that service levels and client needs are met daily. Partnership and teamwork are crucial skills for success in this position. The Manager has direct supervisory responsibilities over a 10–14-person team and must maintain an engaging team approach to all work. This position is responsible for all aspects of employee development and full performance management process including hiring, supervising, evaluating, coaching, and training team members to meet the center goals and individual career objectives. The Manager ensures that all functions are performed in a timely and accurate manner within Schwab policies and procedures. As a member of the management team, responsibilities also include planning the strategic direction and success of the group.

What you’re good at:

• Taking extreme ownership of a variety of client issues, providing guidance to your team on how to assess risk quickly and accurately.
• Identify areas that require possible change, effectiveness, and efficiencies to better service our clients.
• Develops and shares data and learnings that have financial impact. Suggests and recommends changes to people, processes, and products to minimize risk and improve performance.
• Ability to build, sustain and lead in an engaging, team-oriented environment and promote/share feedback daily.
• Coaching and developing people at all performance levels via established performance objectives, consistent feedback, and appropriate recognition.
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
• Strong leadership, partnership, and collaboration skills.
• Excellent verbal and written communication skills.
• Solid negotiation skills to influence and build consensus with peers and business partners; experience working collaboratively in a multi-team environment.
• Generate and implement innovative ideas and processes to make the department more efficient.
• Strong critical thinking and decision-making skills to apply sound judgment daily; ability to think strategically and analyze a variety of factors and metrics when making global decisions for the department.
• Detail oriented, able to effectively manage time, meet administrative deadlines, and succeed in a dynamic and fast-moving environment.

What you have

Required qualifications:

• Series 7, 63, 9 &10 licenses
• 4 years of experience in the brokerage industry with client facing experience in Operations and/or Client Service & Support
• Supervisory experience and familiarity with Schwab policies and procedures
• Demonstrated creative thinker with strong verbal and written communication and interpersonal skills
• A demonstrated ability to develop leadership and management skills in coaching and developing people at all performance levels
• The successful candidate must be fully committed to serving the needs of clients, employees, and shareholders
• The candidate must have demonstrated ability to build strong professional partnership with both internal and external clients
• Extremely detail oriented and conscientious, flexibility is needed regarding both schedule and role as both may change with little notice in response to market activity and business demand

Preferred qualifications:

• A business related bachelor’s degree
• Experience in strategic planning is preferred and experience with Retirement and/or Brokerage Operations
• Ability to analyze complex problems and provide effective solutions which may require cross-departmental assistance and collaboration
• Demonstrated critical thinking skills and the ability to exercise sound judgment in managing team and client situations including risk mitigation
• Ability to handle all aspects of managing projects including design, creation, communication, implementation, and follow-through to ensure project parameters and timelines are met

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.