Specialist, Enhanced Specialist

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role. 

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us " challenge the status quo " and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location. 

Advisor Services (AS) is the industry leader in providing custody, trading, technology, and practice management services to independent advisory firms.  The AS service teams add value to advisory firms across the country by providing exceptional client service and support. This role is within the Enterprise Services Group (ESG) Service Teams, and we are responsible for servicing the needs of

Advisors who are affiliated with TAMPs (Turnkey Asset Management Platform), Corporate RIA’s, or Independent Broker Dealers with assets under management at Schwab up to $300M. Our service teams utilize a network-based model to act as a specialized resource providing insightful solutions and a trusted service experience to our complex clients.

We have built our business on serving the needs of Registered Investment Advisors (RIAs) and advancing an industry that helps them and their clients thrive.  We understand their needs and work side by side providing the support they need to help them manage their firm and meet their goals. RIAs and their clients are at the center of everything we do.

In this role you:

Our Enhanced Specialists build trust and inspire confidence through exceptional service, on every interaction with our clients.  In AS Enterprise Services Group, you are joining a team of professionals with a passion for providing a high-quality service experience to advisors and their firms in a network based service model. 

• Assist with advisor needs through a mix of inbound calls, outbound calls, and e-mail related to all manner of topics including opening new accounts, transaction status, money movement, transfer of account, retirement services, and various other account maintenance topics required for the advisor to run their day-to-day business and succeed at their longer-term goals.
• Provide outstanding client service with a “one call resolution” mentality while demonstrating empathy and problem-solving skills
• Manage advisor needs through to completion by means of follow-up, advanced research, advisor advocacy, and collaboration with business partners to ensure timely and accurate delivery of information
• Practice active listening, open-ended dialogue, and rapport building to gain a thorough understanding of advisors’ needs, while documenting conversations in our internal Client Relationship Management (CRM) platform for a personalized approach to service
• Further our understanding of advisor relationships and their needs by navigating and building out advisor profiles using our CRM system
• Anticipate client issues and problems and proactively take necessary steps to prevent such problems from occurring
• Champion client use of Schwab’s digital platform and provide website navigational support by leading with a superior understanding of features and benefits of Schwab tools, products, and services in order to encourage adoption of our industry leading platform

What you have

 To ensure that we fulfill our promise of " challenging the status quo " this role has specific qualifications that successful should have.

Required Qualifications: 

• Excellent relationship building skills with demonstrated ability to problem solve, interact with individuals at various levels, and think on your feet Ability to manage moderately complex work, be self-directed, and quickly develop a full understanding of our business and the RIA industry
• Strong interpersonal, verbal, and written communication skills with a desire to work in a multichannel virtual environment (phone, email, chat, web-directed)
• Team orientation, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics
• Sound judgement and the ability to balance effective risk management with problem solving for the variety of ways that advisors interact with Advisor Services
• Minimum 6 months experience preferred in the Financial Services Industry specifically working with investor clients and/or Registered Investment Advisors
• Bachelor’s degree or equivalent work experience
• Securities Industry Essentials (SIE) license strongly preferred, but not required
• Minimum 6 months in current role within Advisor Services
• If hired, you will be asked to remain in role for one year

 Preferred Qualifications:

• Securities Industry Essentials (SIE) license strongly preferred, but not required