Specialist, CS&S 529 Service

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab prioritizes client needs by offering a modern approach to wealth management. As a 529 Service Professional, you will help clients with education savings goals, focusing on the Schwab 529 Education Savings Plan within a dedicated team. Success in this role requires a strong client-centered attitude and commitment to helping clients reach financial objectives. Schwab's innovative investing is rooted in building trust through excellent service, with specialists providing unbiased guidance and one-on-one support for education saving.

Description of daily activities:

• Educate clients - engage clients in discussions focused on educating and providing guidance related to their education investing needs.
• Respond and resolve client needs using an expert knowledge of education products, services and the Schwab 529 website.
• Execute 529 transactions, respond to research requests, and provide 529 product and investment education to clients, FCs, RIAs and internal teams.
• Utilize multiple 529 systems to deliver outstanding client service.
• Build strong client and internal relationships - Work in a team-based environment with a diverse group of professionals focused on meeting the clients' needs.
• Collaborate with business partners including Schwab 529 Operations and external vendors to enhance the client and employee experience with the 529 product.
• Work with clients to uncover additional needs including and beyond their 529 accounts to deepen their relationship with Schwab.
• Grow through a defined model of success - Participate in our merit-based performance culture where employees feel empowered to own their careers, focusing on addressing clients' needs, personalizing each interaction, and valuing clients and their time.

Operating hours are: 9:30 am - 6:30 pm Eastern Time

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required:

• Active Series 7 & 63 licenses
• Successful completion of Schwab Service Academy SSA
• 1+ year of experience in Financial Services and/or Brokerage Services with direct client interaction.
• Strong communication and interpersonal skills with the ability to learn and explain complicated subjects
• Working knowledge of Schwab’s retail products and services  
• Successful candidates should display a passion for customer service, educating clients and problem solving in a fast-paced environment
• Practical time management, positive demeanor, enthusiasm, professionalism, a strong work ethic with a high integrity level
• Training will be provided within the 529 team

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.