Senior Regional Facilities Manager

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Senior Regional Facility Manager is responsible for bringing best-in-class workspaces, facilities and amenity services that align with Schwab’s mission, values, and objectives.  Sr. Managers are responsible for the structure of our buildings, our surrounding property, our building interiors, and customer service to our occupants.  Our firm is continuously transforming our workspace with facility management as the key to enabling fellow employees to work the way they work best.  Schwab Corporate Real Estate (CRE) is a highly collaborative department where senior facility managers partner with Portfolio, Design, Construction, Legal and Security teams representing multitude of cross functional lines of retail and corporate businesses within the assigned real estate portfolio. 

What You’ll Do:

• Manage a regional portfolio of properties
• Build relationships with Retail branch leaders and staff within an assigned region
• Conduct regular on-site property inspections completing reports, uploading photos, and creating work orders as necessary
• Connect with Schwab branch managers regularly, to ensure all needs are met
• Accountable for front line execution of Schwab branding requirements and assist Retail management with compliance of branding
• Frequently review work order status reports to ensure service level agreements with vendors are being met, and proactively identify trends to manage service levels
• Partner with Security and Business Continuity on actively monitoring and responding to emergency, disaster and weather situations affecting branch closures
• Manage relationships with landlords and, property managers, and associations ensuring compliance with the lease agreements
• Scope and prioritize future branch projects as requested by CRE Analytics
• Work closely with Design and Construction on retail project plan development to include red-line reviews and attending regular project meetings through punch list completion
• Responsible for project tasks including move management, opening day activities, and decommissioning of dispositioned locations
• Accurate and timely preparation of vendor invoicing to ensure proper payments are made following Schwab vendor management and accounts payable policies
• Participate in quarterly business reviews evaluating vendor performance
• Manage branch beverage services which includes coordinating the installation and maintenance of equipment and analyzing consumption trending
• Complete special administrative projects individually or as a part of a work group as needed
• Typical portfolio make-up consists of multiple retail buildings spread across a defined territory
• Report to the Sr. Regional Property Manager People Leader
• Be available after hours and during emergency situations
• Travel 40% or more annually with occasional overnight stays

Please note: this position is Monday – Friday 5 days/week in office. It is only available in the location listed. Candidate must reside in or be willing to relocate on their own to the listed location.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications:

• High school diploma or general education degree (GED) required
• 8+ years of facilities management experience
• Strong working knowledge of applicable service agreements, including janitorial, HVAC, and other outsourced maintenance services
• Demonstrated experience with architectural, electrical, and mechanical systems, including sequences of operation, in support of regional locations
• Working knowledge of contracts, leases, and related legal documents
• Demonstrated knowledge of Environmental Health & Safety (EH&S) requirements, including OSHA general industry safety standards
• Demonstrated experience preparing professional reports, procedures, process documentation, and written communications
• Proven ability to deliver effective presentations on property management–related topics to peers and internal business partners
• Intermediate proficiency with Microsoft Office Suite
• Expertise using CMMS, CAFM, and project planning software
• Willingness to be available after hours and during emergency situations
• Ability to meet physical requirements of the role, including lifting, bending, and accessing confined spaces as needed
• Ability to travel overnight up to 40% or more
• Ability to comprehend and analyze complex business documents and respond effectively to sensitive matters using appropriate tone and confidentiality
• Experience solving complex problems involving multiple options while maintaining composure and professionalism
• Ability to evaluate diverse data sets and factors—both tangible and intangible—to make sound recommendations that may directly impact the organization
• Demonstrated judgement in understanding limitations, seeking guidance when appropriate, and applying risk processes and measurements effectively
• Ability to effectively multitask, remain calm under pressure, and prioritize work based on expected outcomes

Preferred Qualifications:

• Bachelor’s degree, preferably with a focus in business, technical, or management disciplines
• Facility management certifications or designations, such as Certified Facility Manager (CFM), Real Property Administrator (RPA), or Facility Management Administrator (FMA)