Manager, Advisor Services Alternative Investment Services

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us " challenge the status quo " and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Advisor Services is the leading provider of custodial, trading, technology, and practice management to registered independent advisory firms. We provide access to sophisticated wealth-management services that help advisors attract and retain affluent clients, as well as profitably grow, compete, and succeed in their business efforts.

Advisor Services Alternative Investment Services is an escalation team that promotes client loyalty by providing high-quality subject matter expertise to our clients and internal business partners.  The team educates and partners with clients, prospects, and internal business partners on matters relating to regulation, legislation, exemptions, filings and Schwab’s Alternative Investment process, service, and policy.

What you’ll do:

• You will join a team of 40-45 representatives who will assist internal and external clients with servicing, understanding, and finding flexible solutions for complex investments. 
• You will partner with Advisor Services Sales, Service, Advisor Family Office, Operations and RIAs to understand the diverse needs of high-net-worth advisors and clients, serving as the central point of contact for alternative investments ensuring seamless communication, transition and issue resolution.
• You will educate clients, prospects, and business partners and resolve issues on matters relating to regulation, legislation, exemptions, filings and Schwab’s Alternative Investment process, service, and policy. Conducting educational sessions and presentations to enhance client understanding.
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• Exercise excellent business judgement when considering flexible solutions. Utilize strong analytical skills to research and resolve complex service matters.
• Serve as a mentor to your peers and drive engagement. Provide coaching, mentoring and training to support team development.
• Lead/participate in projects focused on optimizing service practices and workflows.
• Maintain outstanding time management skills to balance multiple priorities effectively.
• Engage with the team in a positive and motivating manner to foster collaboration and growth.
• Collaborates with various departments to address complex service needs and process improvements.
• Manage urgent escalations with sound business judgement and a client first approach.

What you have

• Series 7, 63 or 66, 9 & 10 licenses preferred.
• +5 years of experience in Alternative Investments at Schwab preferred.
• Bachelor’s degree or equivalent experience.
• Have a clear understanding of Alternative Investment topics (Reconciliation, Valuation, Registration, Tax and Cost Basis, etc.).
• Proven understanding of Schwab systems (Bluezone, Client Central, Alt Serve).
• Solid communication and interpersonal skills, both verbal and written, including the ability to condense policies and concepts into clear, concise language.
• Problem resolution skills as well as effective collaboration across departments to resolve issues, and the ability to build a consensus and persuade others.
• Exercise business judgment including the ability to identify business risks and articulate those risks to business partners and all levels of management.
• Experience in handling projects/initiatives beginning to end following deadlines.
• The ability to embrace change and innovation.
• Exceptional attention to detail and analytical skills to assess issues and identify effective solutions.
• Proven time and resource/organization management skills.  
• Passion for service, professionalism, positivity and strong work ethic with a high level of integrity and teamwork.
• Skill and experience in delivering professional presentations to both large and small groups.
• Attributes of an entrepreneurial self-starter; and have a proven ability to deliver excellent client service with the ability to anticipate and resolve problems under your own initiative.