Advisor Services Fraud and Risk Operations Manager

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role. 

The AS Fraud Operation team supports the Advisor Services Fraud Investigations Senior and Vulnerable Investigations Teamsmanaging the fraud intake process as the First Line of Defense. This team also supports the Service & Surveillance Teams assisting with Wire Insights and Surveillance case processing.  Our team collaborates across the organization to deliver current fraud trend education and implement business improvements through efficient, disciplined project execution of effective solutions to business problems and opportunities.

What you’ll do:

• As an AS Fraud Operations Manager, you will perform at an individual contributor level
• Ensure department initiatives are achieved while keeping team morale and productivity high
• Collaborate regularly with business partners, including Service, Alliance, Sales, and Financial Crimes Risk Management
• Support the Schwab business in successfully identifying fraud and suspicious activity, manage the intake and escalation process of this activity to the appropriate investigation teams, and proactively partner to identify trends and training opportunities
• Regularly communicate with Advisors, Service, and clients to gather incident details and educate on account stabilization and Schwab security measures.
• Regularly communicate with outside bank or brokerage institutions 
• Responsible for representing Advisor Services on enterprise-wide, cross functional strategic initiatives involving fraud
• Exemplify the vision and values of Schwab

What you have

• Bachelor’s degree or equivalent experience
• 5+ years of financial services industry experience (brokerage and fraud preferred) 
• Internal and external client focus; ability to effectively and quickly build relationships and establish trust, respect, competence and confidence
• The ability to identify fraud trends impacting departments within Advisor Services (AS) and escalating to Leadership
• Ability to communicate at all levels with clarity and precision both written and verbally
• Excellent problem-solving and critical-thinking skills
• Ability to execute challenging conversations with internal partners and external clients
• Strong organizational skills with ability to prioritize and work on multiple assignments and complete them within established deadlines
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics
• FINRA Series 7 and/or Certified Fraud Examiner (CFE) Certification preferred

What you demonstrate:

• Written Communication: Tailors written communications to effectively reach an audience.
• Influencing Others: Presents arguments that address other’s most important concerns and issues and looks for win-win solutions.
• Conceptual Thinking: Quickly identifies the central or underlying issues in a complex situation.
• Customer Orientation: Lives the business mission: to be the preferred supplier through total customer satisfaction.
• Technical Expertise: Is able to develop technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches.
• Building Collaborative Relationships: Provides assistance, information and support to others, to build a basis for future reciprocity