Sr Specialist, Ops Loss Prevention

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Loss Prevention group within Banking Operations is responsible for moving assets into, out of, and between Schwab accounts.  We play a critical role for the firm in our efforts of delivering service and an elite client experience for both retail investors and independent advisors, while providing a controlled and disciplined environment that allows our employees to feel valued and engaged.  This is a Senior Specialist role on the Loss Prevention team which is responsible for reviewing high-risk money movements.

As a Banking Operations Senior Specialist on the Loss Prevention team you will work on a multi-facet team that provides client servicing and processing of time sensitive high-risk client transactions. This role requires the ability to conduct effective telephone interviews and forensic research and document the written results in the case management system in a clear and logical manner. The Specialist will interact with other teams including: Financial Crimes Risk Management, Identity Theft, and the Senior Vulnerable Investor teams to review and resolve cases in addition to communications with internal and external clients.

Key responsibilities may include: 

• Receive inbound calls and make outbound calls to both retail investors and independent advisors and providing outstanding client service through direct client interactions
• Actively listen, assess client needs, research information, and recognize risks and steps to mitigate firm exposure to fraud
• Effectively managing and evaluating risk when reviewing client fund disbursements including but not limited to wire transfers, ACH, journals, checks, and international currency
• Making proper and timely escalations in situations involving: account takeover fraud, new account fraud, Senior and Vulnerable Investors, scams, and potential violations of an OFAC or AML nature
• Receiving and effectively resolving client’s requests to their satisfaction and acting quickly in a high-risk environment to mitigate risk to the firm
• Work collaboratively and effectively with others in a diverse work environment
• Take initiative to perform day to day tasks with limited guidance or direct supervision

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 3+ years of experience in an operations, fraud, or client service role

Preferred Qualifications: 

• Bachelor's degree and/or equivalent work experience preferred
• FINRA Series 99 or 7 and 63 licenses preferred
• FINRA Series 9/10 licenses preferred
• Working knowledge of Banking Operations systems preferred
• Expertise with financial investigations demonstrating risk-based judgement, problem solving skills and strong analytical ability
• Excellent verbal communication skills including the ability to handle client escalations
• Ability to analyze issues and develop problem solving methodology with minimal guidance
• Demonstrated skills related to individual case/workload management
• Flexible regarding both schedule and role as both may change with little notice in response to business demand
• Ability to effectively share knowledge and demonstrate subject matter expertise with team members
• Must be team-oriented, great at problem solving, able to juggle multiple priorities and excel in a dynamic and fast-moving environment

In addition to the salary range, this role is also eligible for bonus or incentive opportunities